Alle Publikationen
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2016
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(2016): Cultural intelligence (CQ) in virtual, cross-cultural interactions. Generalizability of measure and links to personality dimensions and task performance. In: INTERNATIONAL JOURNAL OF INTERCULTURAL RELATIONS 50, S. 29-38. DOI: 10.1016/j.ijintrel.2015.11.001
Abstract: Previous studies have focused on investigating CQ in face-to-face contexts but very few have assessed CQ in virtual, cross-cultural interactions. This study highlights the relevance of cultural intelligence (CQ) as an intercultural capability in cross-cultural communications that are virtual. This two-study research (study 1: n = 274; study 2: n = 223) conducted in call centers in the Philippines (a) assesses the generalizability of the four-factor CQ model (i.e., cognitive, metacognitive, motivational and behavioral CQ) as applied in the virtual context and (b) tests the relationship between CQ personality dimensions (i.e., openness to experience and extraversion) and supervisor's ratings of task performance. Study 1 results show that the structural validity of the four-factor CQ model was supported with minor issues in some of the items indicating the need to modify the CQ measure when utilized in the virtual context. Study 2 results show that CQ is positively and significantly related to openness to experience and extraversion. In addition, results show that CQ predicts task performance highlighting the importance of developing CQ among call center representatives and other working professionals who virtually engage and interact with clients and customers from culturally diverse backgrounds.
2011
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(2011): Notes on Ethno-Pragmatics as a Device for Intercultural Communication Intelligence (ICQ). In: Cultura 8 (2), S. 63-71. DOI: 10.2478/v10193-011-0019-7
Abstract: Ethno-pragmatics as device to understand the culturally Other is essential when we believe that there is a nexus of intimate relationships between language and culture. The whole idea of ethno-pragmatics is to understand local life-worlds in the wake of celebrating particularism in inter-cultural communication. Ethno-pragmatics basically appreciates language practices in terms that make sense to the people concerned, whether in terms of indigenous values, beliefs, attitudes, social categories or emotions, and so on. Understanding cultural keywords is pertinent in ethno-pragmatics. These living words provide the best key to a culture’s values and assumptions, and they are embedded in the cultural scripts of the society/community. With the above positioning, we suggested that ethno-pragmatics be the device for intercultural communication intelligence (ICQ). In this work we employed a cultural script quest in order to capture/understand the tapestry of Malay culture. Bahasa (“language”) is one of the main Malay cultural keywords. The Malays relate bahasa to various norms and beliefs that encompass their life-world. Bahasa is molecularly related to their emotions, sense-making and aesthetics. As an illustration, we provide ICQ-at-work with halus as a technique of utilizing bahasa for successful speech-acts. Specifically, we narrate on Malay “indirectness” as a way of having conversation with the culturally Other.
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(2011): The Cultural Intelligence Difference. New York: Amacom
2007
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(2007): Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance. In: Management and Organization Review 3 (3), S. 335-371. DOI: 10.1111/j.1740-8784.2007.00082.x
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