Alle Publikationen
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2018
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Helmolt, Katharina von; Ittstein, Daniel Jan (Hg.) (2018): Digitalisierung und (Inter-)Kulturalität. Formen, Wirkung und Wandel von Kultur in der digitalisierten Welt. Stuttgart: Ibidem-Verlag. Online verfügbar unter http://www.ibidemverlag.de
Abstract: Dieser Band befasst sich mit der Wechselwirkung zwischen Kultur und digitaler Transformation. Datentechnologien und Künstliche Intelligenz verändern die Arbeitswelt und bestimmen in zunehmendem Maße die tägliche Lebensgestaltung. Gleichzeitig sind sie Ausdrucksformen von Kultur und eröffnen Räume für die Konstruktion kultureller Zugehörigkeit und Abgrenzung. Beruhten Konzeptionen von Kultur bis vor Kurzem auf der Vorstellung lokaler Kommunikationssysteme, ist mit Hilfe des Internets Kommunikation ohne raumzeitliche Einschränkungen zur Selbstverständlichkeit geworden. Aus diesen Entwicklungen ergibt sich eine Reihe von Themen- und Fragestellungen für die Interkulturalitätsforschung: Führt Computertechnologie zu einer globalen Homogenisierung von Kultur? Gibt es kulturspezifische Formen des Umgangs mit Künstlicher Intelligenz? Welche Ausdrucksformen von Kultur sind im Internet zu finden? Müssen wir Interkulturalität im Kontext der Digitalisierung neu denken? Mit diesen und anderen Fragen setzen sich die Beiträge des Bandes auseinander. Dabei greifen sie auf theoretische Konzepte und methodische Vorgehensweisen aus unterschiedlichen wissenschaftlichen Disziplinen zurück. Der Band soll damit zum interdisziplinären Austausch über kulturelle Aspekte der Digitalisierung beitragen. Er richtet sich an Interessierte aus Forschung und Praxis.
2016
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(2016): Democracy online. Civility, politeness, and the democratic potential of online political discussion groups. In: New Media & Society 6 (2), S. 259-283. DOI: 10.1177/1461444804041444
Abstract: The proponents of cyberspace promise that online discourse will increase political participation and pave the road for a democratic utopia. This article explores the potential for civil discourse in cyberspace by examining the level of civility in 287 discussion threads in political newsgroups. While scholars often use civility and politeness interchangeably, this study argues that this conflation ignores the democratic merit of robust and heated discussion. Therefore, civility was defined in a broader sense, by identifying as civil behaviors that enhance democratic conversation. In support of this distinction, the study results revealed that most messages posted on political newsgroups were civil, and further suggested that because the absence of face-to-face communication fostered more heated discussion, cyberspace might actually promote Lyotard's vision of democratic emancipation through disagreement and anarchy (Lyotard, 1984). Thus, this study supported the internet's potential to revive the public sphere, provided that greater diversity and volume of discussion is present.
Keywords: civility im Kontrast zu politeness, cyberspace, Debattierhaftigkeit, Digitalisierung, Diskurs, doppelter Treffer, Good manners, Höflichkeit, Informations- & Kommunikationstechnik, Internetportale/Blogs, Mensch-Technik-Relationen (MTR), Politische Sphäre, Realtechnik, Situationsbedingter Kontext, social media, Soziale Angemessenheit, soziale Medien, Sprachgebrauch, Technik 2015
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(2015) : INTRODUCING RELATIONAL WORK IN FACEBOOK AND DISCUSSION BOARDS In: Locher, Miriam A.; Bolander, Brook; Höhn, Nicole (Hg.): Relational work in Facebook and discussion boards/fora, S. 1-21
Abstract: This paper functions as the introduction to the special issue on ‘relational work in Facebook and discussion boards’. We position our research endeavors within interpersonal pragmatics (see Locher and Graham 2010), by reviewing literature on politeness, impoliteness and relational work in the context of computer-mediated communication. Foregrounding the relational aspect of language, we are particularly interested in establishing the connections between politeness, face and linguistic identity construction. We then position the four papers that form this special issue within this field of research. Two papers contribute to the study of relational work on discussion boards (Kleinke and Boes; Haugh, Chang and Kádár) and two deal with practices on Facebook (Theodoropoulou; Bolander and Locher).
2014
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(2014): ’e-Protocol’ AND IC. In: TRANSYLVANIAN REVIEW OF ADMINISTRATIVE SCIENCES, S. 21-33
Abstract: The current research aims at providing the academic world with a new integrated and cross-disciplinary approach to Protocol and IT&ICT consequences for administrative staff training. The need to upgrade and update the training programs for public administrations staff according to IC&T requirements matches the prospective expert / professionals framework of competences. A key observation is that the litera-ture in the feld of staff training for social and institutional protocol within notorious training centers focuses more on the status-quo of the desirable competences and less on technology. By means of a rather refexive set of tools, we have tried to offer some support so as to digitize the social and institutional protocol, thus promoting some software packages designed by experts in both fields. Moreover, this software is likely to sustain both training and professional development pro-grams as well as effcient specialized procedures for promotion and simulation.
2004
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(2004): Etiquette equality: Exhibitions and expectations of computer politeness. In: Communications of the ACM 47 (4), S. 35-37. DOI: 10.1145/975817.975841
Abstract: As much as people crave more human like computers, experimental evidence shows that people do display polite behavior towards computers, preceiving human qualities they don't actually have. The difficulty of explaining why people are polite to dogs opened up an opportunity for a fundamental insight into human computer interaction. If people are polite to dogs, even when such behavior is inexplicable, might people be also be polite to computers? While humans encompass all of these elements, computers, pictorial agents, interactive voice response systems, robot dogs and many other technologies exhibit some of these characteristics and seem to elicit some social responses. Pessimists examine the expansiveness of etiquette and frown at another faulty heuristic that demonstrates the limited cognitive processing skills of people. The author takes a different view: polite responses to computers represent the best impulse of people, the impulse to err on the side of kindness and humanity.
Keywords: Computer Science, Digitalisierung, doppelter Treffer, Etikette, Etiquette, Höflichkeit, Human-Computer Etiquette, Interaktionspartner, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, special issue, Technik, Werte -
(2004): Etiquette, Empathy and Trust in Communities of Practice: Stepping-Stones to Social Capital. In: Journal of Universal Computer Science 10 (3), S. 294-302
Abstract: Creating online communities of practice involves much more than creating software. Software houses online communities of practice activities but social interactions also depend on who is involved, what their goals are, their personalities and the community’s norms and policies. By paying attention to these sociability issues, community members can influence how their community develops. Norms that lead to good online etiquette, empathy and trust between community members provide stepping-stones for social capital development.
Keywords: Digitalisierung, doppelter Treffer, Etikette, Etiquette, Etiquette, empathy and trust as stepping-stones for social capital development, Favoriten, Informations- & Kommunikationstechnik, Interaktion, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modelle/Theorien, Normen, Online, online-communities, Realtechnik, Soziale Angemessenheit, Technik -
(2004): Etiquette online: From nice to necessary. In: Communications of the ACM 47 (4), S. 56-61. DOI: 10.1145/975817.975845
Abstract: Why is etiquette online important? As Internet settlers form cyber-communities, the importance of etiquette grows. Lack of etiquette is weakening sociability and even destroying online communities. Etiquette online is not just nice to have, it is necessary. Like the pioneers of the wild west, early Internet adopters were a rough and tumble gang. An occasional sarcastic comment, expletive, or confrontational challenge was part of thefun. But times have changed. Today’s settlers flock online in the millions. A single word aptly summarizes these settlers – ‘diverse’. These Internet users come from many cultures and walks of life. They arrive with a mix of expectations using a variety of technologies, which they access in different ways. The new settlers include children and adults, healthy and infirm, eager and reluctant. English-speakers dominate but other languages and cultures are gaining prominence. The number of women matches the number of men. Even, low-income families and those with limited education are beginning to appear (Pew, 2003). This diversity can have its charm, but also can lead to unpredictable encounters, misunderstandings, and frustrated expectations. One person’s clever joke is another person’s offensive insult. Connecting with others tops the ‘to do’ lists for new settlers. Internet shopping, gaming, and searching for information, particularly health information, are also near the top. The new settlers are a social bunch compared with the early pioneers, who focused on programming and information-oriented tasks. Different types of technology require different forms of etiquette (Marx, 1994).
Keywords: Computer Science, Design, Digitalisierung, doppelter Treffer, Etikette, Etiquette, Favoriten, Human-Computer Etiquette, Informations- & Kommunikationstechnik, Internetportale/Blogs, Kontexte mit sozialer Diversität, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modelle/Theorien, Online, Realtechnik, Soziale Angemessenheit, soziale Medien, special issue, Technik, Volltreffer
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