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  • 2008

  • Edlund, Jens; Gustafson, Joakim; Heldner, Mattias; Hjalmarsson, Anna (2008): Towards human-like spoken dialogue systems. In: Speech Communication 50 (8), S. 630-645. DOI: 10.1016/j.specom.2008.04.002

    DOI: https://doi.org/10.1016/j.specom.2008.04.002 

    Abstract: This paper presents an overview of methods that can be used to collect and analyse data on user responses to spoken dialogue system components intended to increase human-likeness, and to evaluate how well the components succeed in reaching that goal. Wizard-of-Oz variations, human–human data manipulation, and micro-domains are discussed in this context, as is the use of third-party reviewers to get a measure of the degree of human-likeness. We also present the two-way mimicry target, a model for measuring how well a human–computer dialogue mimics or replicates some aspect of human–human dialogue, including human flaws and inconsistencies. Although we have added a measure of innovation, none of the techniques is new in its entirety. Taken together and described from a human-likeness perspective, however, they form a set of tools that may widen the path towards human-like spoken dialogue systems.

    Keywords: Conversational interfaces, Human gold standard, Human-like interaction, Mensch-Technik-Relation, science direct, Social intelligence, Soziale Intelligenz
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