Alle Publikationen
2019
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(2019) : Towards Virtual Agents for Supporting Appropriate Small Group Behaviors in Educational Contexts: 2019 11th International Conference on Virtual Worlds and Games for Serious Applications (VS-Games): 2019 11th International Conference on Virtual Worlds and Games for Serious Applications (VS-Games): Hangzhou, China: IEEE, S. 1-2
DOI: https://doi.org/10.1109/VS-Games.2019.8864528 Abstract: Verbal and non-verbal behaviors that we use in order to effectively communicate with other people are vital for our success in our daily lives. Despite the importance of social skills, creating standardized methods for training them and supporting their training is challenging. Information and Communications Technology (ICT) may have a good potential to support social and emotional learning (SEL) through virtual social demonstration games. This paper presents initial work involving the design of a pedagogical scenario to facilitate teaching of socially appropriate and inappropriate behaviors when entering and standing in a small group of people, a common occurrence in collaborative social situations. This is achieved through the use of virtual characters and, initially, virtual reality (VR) environments for supporting situated learning in multiple contexts. We describe work done thus far on the demonstrator scenario and anticipated potentials, pitfalls and challenges involved in the approach.
Keywords: Collaboration, collaborative social situations, computer aided instruction, Demonstration Games, educational contexts, emotional & politeness, Games, ieee xplore, Information and communication technology, information and communications technology, nonverbal behaviors, Politeness, serious games (computing), small group behaviors, Small Groups, Social & Emotional Learning, social and emotional learning, Social robotic, Software agents, Task Analysis, Teaching, Training, Verbal Behavior, virtual agents, Virtual characters, Virtual reality, virtual social demonstration games 2017
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(2017): The Influence of Politeness Behavior on User Compliance with Social Robots in a Healthcare Service Setting. In: International Journal of Social Robotics 9 (5), S. 727-743. DOI: 10.1007/s12369-017-0420-0
Abstract: Particularly in the healthcare service domain, social robots are expected to be good assistants, advisers, or practitioners. To increase the effectiveness of healthcare services provided by social robots, patients must comply with their requests. Research is plentiful on what makes patients comply with healthcare advice. In this paper, which is based on Bulgurcu's study of rationality-based beliefs, command-compliance theory, and social exchange theory, we propose a research model of compliance during interaction with social robots, examining beliefs about and overall assessments of the consequences of complying with robot requests and extending the findings of previous studies to the setting of healthcare services. We specifically investigate the perceived level of politeness in robots' speech and gestures as a determinant of compliance intention. Using a social robot, NAO, as a provider of healthcare services, we conducted an experiment. The results suggest that the aforementioned theories are useful in understanding user behaviors toward social robots in a healthcare service setting. Interestingly, and unlike in other settings, the perceived level of politeness of a social robot in a healthcare service setting negatively affects the perceived benefit of compliance, and, hence, intention to comply. A lower politeness level is closer to a command or strong recommendation than a suggestion or causal recommendation, which is common in shopping, tourism, or convention settings. The findings of this study imply that polite behavior from a social robot is an important factor in the compliance of healthcare service users. Direct speech with polite gestures is the most effective way to increase patient compliance in with healthcare advice provided by social robots in healthcare settings. However, higher levels of politeness do not always increase patients' intention to comply.
Keywords: Assistenztechnik, Befehle/eindringliche Empfehlung als Marker für Unhöflichkeit, Compliance, Disziplin, doppelter Treffer, Höflichkeit, Höflichkeitsforschung, human-robot interaction, Ingenieurswissenschaft, Interaktionspartner, Medizin, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), polite social interaction, Politeness, Politeness Theory, Realtechnik, Robotics, Serviceroboter, Social exchange theory, Social robot, Soziale Angemessenheit, Soziale Robotik, Technik, Technikbezug 2015
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(2015): Der „kommunikative Raum“ in der kulturologischen (Un)Höflichkeitsforschung. In: Glottodidactica. An International Journal of Applied Linguistics 40 (1). DOI: 10.14746/gl.2013.40.1.3
Abstract: The paper attempts to define the term "communicative space” for (im)politeness research. “Communicative space” is a crucial notion for the definition of concepts such as “ritual balance”, “discursive rule”, “discursive position”, “territoriality”, “field of action” and “co-construction of communicative interaction” (Jacoby, Ochs 1995). “Communicative space” cannot be reduced to the mere physical space in which an (im)polite communicative interaction takes place (“transactional space” according to Kendon 1990). It is a mental space, which is “co-constructed” in so far as it is the result of the convergence of the mental worlds of interactants mediated by utterences. In this sense it can be defined as a “phenomenal space” which is ruled by structuring principles and field laws. The capacity of creating convergent communicative spaces is a key competence which lays the foundations for dialogue capacity and permits successful communicative interactions; therefore it is defined as a very important educational goal in the Common European Framework of Reference for Languages (2001).
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(2015): Vocative intonation preferences are sensitive to politeness factors. In: Language and speech 58 (1), S. 68-83. DOI: 10.1177/0023830914565441
DOI: https://doi.org/10.1177/0023830914565441 Abstract: Although intonation has been traditionally associated with the expression of attitudes and intentions on the part of the speaker, little is known about whether sociopragmatic factors, such as power or social distance, or situational ones, like physical distance or insistence, can constrain the use and felicity of pitch contours. This article investigates the felicity conditions underlying the choice of three vocative pitch contours in Central Catalan by means of two experiments, namely a production experiment based on the Discourse Completion Task (320 vocative contours produced by 20 speakers), and an acceptability judgment task in which 72 listeners were asked to rate the appropriateness match between a set of vocative contours and a previous discourse context (3,456 responses). The results from the two experiments show that both situational and social politeness factors govern the choice of vocative intonation. Finally, the results are discussed in line with the traditional classification of politeness strategies defined by Brown and Levinson, in the sense that the three intonation contours can be linked to negative, positive, and bald on-record politeness strategies. (PsycINFO Database Record (c) 2018 APA, all rights reserved)
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(2015): THE DEPTH OF CIVILIZING FEATURES. NEGATIVE DIALECTICS BETWEEN POLITENESS AND MORALITY IN KANT’S ANTHROPOLOGY. In: ENDOXA-SERIES FILOSOFICAS (35), S. 119-138
Abstract: This paper tackles the contribution that the beautiful appearance of virtue, whose multiplicity of forms can be gathered under the generic name of decorum, offers to the civilizing process and also to the progressive moralization of mankind according to Kant’s Moral Anthropology. First, I will focus on the homiletic virtues analyzed in the Metaphysics of Morals, that is, loquacity, politeness, hospitality and indulgence, which bring about a trompe l’oeil inside the subject, always prone to selfishness and to the perversion of its practical drives. Secondly, I will analyze the relationship between these “supplements of virtue,” good social manners, and an undeniable anthropological fact, that is, the weakness of human nature and the need to use aesthetic crutches to get accustomed to acting in accordance with pure practical principles. Finally, I will cast light on the importance that parerga deserves according to Kant, who argues that these special virtues must be cultivated in the midst of social life, that is to say, always in contact with others. On the contrary, moral appearance produced by the individual subject ought to be banned unequivocally, because everyone must avoid falling into false illusions about the purity of her or his own intentions.
2013
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(2013): Höflichkeit im Wandel. Entwicklungen und Tendenzen in der Höflichkeitspraxis und dem laienlinguistischen Höflichkeitsverständnis der bundesdeutschen Sprachgemeinschaft innerhalb der letzten fünfzig Jahre. Heidelberg University Library
Abstract: Vorliegender Arbeit liegt die Hypothese zugrunde, dass sich gegenwärtig im bundesdeutschen Sprachgebiet ein Höflichkeitswandel vollzieht. Der Publizist und langjährige ZEIT-Redakteur Dieter E. ZIMMER (1991) spricht von einer ‘Neuen Herzlichkeit’. Beobachtbar ist die Tendenz eines Übergangs von einer etikettehaften, ritualisierten Höflichkeit mit etablierten Ausdrucksmitteln zu einer Simulation von Nähe und Vertraut¬heit, in der nichtetablierte sprachliche Mittel zum Einsatz kommen. Ziel dieser Arbeit ist es, die Beschaffenheit des Höflichkeitswandels im Deutschen zu beschreiben und mögliche Ursachen zu diskutieren. Der Arbeit liegt ein korpusgestützter Untersuchungsansatz zugrunde. Das Datenkorpus, das die Grundlage zur Analyse der Höflichkeitsperformanz bildet, umfasst rund 2300 Schreiben aus dem Bereich der deutschsprachigen Geschäftskorrespondenz ausgewählter Unternehmen und öffentlicher Einrichtungen. Die Auswertung der empirischen Daten lässt den Schluss zu, dass sich als neue Höflichkeit im Deutschen vier Ausprägungsformen von Nähehöflichkeit postulieren lassen. Nähehöflichkeit zeigt sich erstens in dem Transfer von Umgangsformen aus dem Kommunikationsbereich der Nähe in den Kommunikationsbereich der Distanz, zweitens in einer erhöhten sprachlichen Kreativität und Individualität der Sprachbenutzer, drittens in einer verstärkten Verwendung konzeptioneller Mündlichkeit in der geschäftlichen Korrespondenz¬ und schließlich in der Übernahme amerikanischer Umgangsformen. Der laienlinguistische Metadiskurs über Höflichkeit verläuft parallel zu ihrer Performanz und fungiert dabei sowohl als ständiges Performanzkorrektiv wie als Initiator des Höflichkeitswandels.
Keywords: Deutsch, Disziplin, Erzeugen von Vertrautheit durch Verwendung von Umgangssprache, Favoriten, Historical shifts of politeness forms, Höflichkeit, Höflichkeitsforschung, Linguistik, Soziale Angemessenheit, Politeness, Soziale Distanz, Theorie der Nähehöflichkeit, Überblick, Verwendung von Umgangssprache/nichtetablierte sprachliche Mittel -
(2013): Chinese requests. In comparison to American and Japanese requests and with reference to the “East-West divide”. In: Journal of Pragmatics 55, S. 140-161. DOI: 10.1016/j.pragma.2013.05.012
DOI: https://doi.org/10.1016/j.pragma.2013.05.012 Abstract: This paper reports an empirical investigation of Chinese requests using Hill et al's (1986) methodology. The study has yielded the following findings. (1) Chinese requests seem to be determined by Brown and Levinson's notions of power and distance, as are Japanese and American English requests as reported in Hill et al., (2) Chinese requests may not be as direct as has been argued in the literature. We view these findings as evidence for Brown and Levinson's universal theory of politeness but against the claim that East and West are fundamentally different in their respective politeness systems (cf. Chen, 2010 and Leech, 2007).
Keywords: American English, Anfrage, Anfragenforschung, Bitte, Brown and Levinson's model, Chinese, Disziplin, East-West divide, Höflichkeit, Höflichkeitsforschung, (In)directness, Japanese, Kultur, Kulturdifferenz, Kulturelle Normen, kulturrelativ, kulturspezifisch, Kulturspezifizität, Kulturtheorie, Linguistik, Politeness, Request, Soziale Angemessenheit, Speech Act, Sprachgebrauch, Sprechakt -
(2013): Disentangling face, facework and im/ politeness. In: Sociocultural Pragmatics 1 (1), S. 46-73
Abstract: It is generally assumed in pragmatics that face is essentially a “socially attributed aspect of self”, and that politeness is one kind of facework, alongside other forms of facework such as impoliteness, mock impoliteness, mock politeness, self politeness and so on. In this paper, the assumed necessary link between face and im/politeness is questioned. Drawing from emic studies of face and im/politeness, it is argued that face and im/politeness should be studied, in the first instance, as distinct objects of study in their own right. It is also suggested that drawing from a wider range of emic conceptualisations of face and im/politeness opens up aspects of interpersonal phenomena that have been relatively neglected in pragmatics to date, namely, the importance of relationships as well as the sets of expectancies that underpin evaluations of im/politeness, as distinct areas for theorisation and analysis. It is concluded that while the Goffmanian face(work) paradigm has proven very productive in pragmatics, drawing from various other emic understandings affords further hitherto relatively under-explored analytical opportunities in the study of interpersonal phenomena.
2012
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(2012): Appropriate behaviour across varieties of English. In: Journal of Pragmatics 44 (9), S. 1022-1037. DOI: 10.1016/j.pragma.2011.09.015
DOI: https://doi.org/10.1016/j.pragma.2011.09.015 Abstract: Corpus evidence is presented which suggests that from a first-order perspective ‘appropriateness’ and ‘inappropriateness’ are more salient notions than ‘politeness’ and ‘impoliteness’ or ‘rudeness’. It is then argued that norms of appropriate verbal behaviour in a community can be established empirically by employing experimental methods. Production questionnaire data may not reflect what participants would actually say in real life, but reveal what guides their expectations, perception and performance in a given social situation. It is shown that small talk between strangers at a party is governed by diverging norms in different national varieties of English, viz. American English, Irish English and English English. It is further shown that gender and age differences exist within a national variety and that norms of appropriate verbal behaviour seem to be subject to age-grading.
Keywords: Alter, Approriateness, Disziplin, English English, Experimental data, Gender, Gender and age variation, Höflichkeit, Höflichkeitsforschung, Im/politeness, Impoliteness, Inappropriateness, Irish English and American English, Kultur, Kulturdifferenz, Kulturelle Normen, kulturrelativ, kulturspezifisch, Kulturspezifizität, Kulturtheorie, Linguistik, Politeness, Small talk, Soziale Angemessenheit, Sprachgebrauch, Unangemessenheit, Unhöflichkeit, Variational pragmatics -
(2012): Disagreements, face and politeness. In: Journal of Pragmatics 44 (12), S. 1554-1564. DOI: 10.1016/j.pragma.2012.03.009
DOI: https://doi.org/10.1016/j.pragma.2012.03.009 Abstract: Disagreement can be defined as the expression of a view that differs from that expressed by another speaker. Yet, in the relevant literature, disagreement is mostly seen as confrontational and should thus be mitigated or avoided. In CA terms, it is a “dispreferred” second. Similarly, in earlier politeness theories, disagreement is seen to verge on impoliteness. In contrast, recent research has shown that disagreement need not be seen only in negative terms, that is, it may not necessarily result in conflict and impoliteness, but can be a sign of intimacy and sociability and may not destroy but rather strengthen interlocutors’ relationships.This paper suggests that disagreements are complex, multidirectional and multifunctional acts, which prevent straightforward labelling such as face-threatening/enhancing, (dis)preferred or (im)polite acts. There is inter- and intra-cultural variation depending on various contextual parameters. Significantly, interlocutors have personal traits and relational histories that predispose them to particular strategies and specific evaluations. The claim being disputed in any current interaction may have roots not just in previous turns of the same interaction but also in previous interactions and this should be taken into account when analysing discourse.
Keywords: (Dis)agreement, disagreement, Face, Freundschaftlichkeit versus Freundlichkeit, Höflichkeit, Höflichkeitsforschung, Interaktion, Konfrontation, Kultur, Linguistik, Nahbeziehung, Politeness, Preferred/dispreferred action, Relational history, Soziale Angemessenheit, Sprachliche Konfrontation 2011
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(2011) : Politechnology: Manners Maketh Machine In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 351-362
Abstract: There is an old English saying that "Manners maketh man." The original quotation is attributed to William of Wykeham and is a simple aphorism that acknowledges the tacit assumption that for human beings to live and thrive collectively, there must be a degree of formalization about their social intercourse. Although the bedrock of such mutual behavior would seem to be the law, our actual sharing of common assumptions goes much deeper. For we must all learn the social conventions first through the mediation of perception, the beginnings of language, and subsequently complex conventions and naming processes. These capabilities are assimilated at our parents' feet. They are the very stuff of maturation, and although the precise conventions are highly culturally bound, the learning process itself cuts across all human experience. Now, into our diverse human cultures come potentially intelligent machines. And in respect of their growth and maturation, we can ask two critical questions. First, to what degree do these nascent centers of intentionality and potential consciousness need to adhere to the principles of human social intercourse? Second, and equally as important, do these machine have a collective of their own which now bestrides all human cultures? If they do, to what degree do they act on us as agents of convergent human cultural evolution? In asking these questions we also have to face the logical antithesis to all human-centered technological approaches, viz, should machines necessarily be made to behave according to human-centered rules? Is this their best mode of organization? Although the latter query might be antithetical heresy to those imbued with the spirit of human factors, it is a proposition we should always be obliged to consider. Overall, this a rather daunting set of issues to face, and so let us decompose the challenges they present so that we can consider them in their various component parts.
Keywords: doppelter Treffer, Etikette, Etiquette, Favoriten, Höflichkeit, Interaktionspartner, Konventionen, Mensch oder Maschine, Mensch-Maschine-Kommunikation, Mensch-Technik-Interaktion, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Politeness, Potential independence of machine rules of behavior from human rules of behavior, Realtechnik, Sozial Intelligente Agenten, Soziale Robotik, Soziosensitive Systeme, Technik, Umgangsformen, Volltreffer, Voraussetzungen für sozial angemessenes Verhalten -
(2011): What Korean apologies require of politeness theory. In: Journal of Pragmatics 43 (5), S. 1303-1317. DOI: 10.1016/j.pragma.2010.10.028
DOI: https://doi.org/10.1016/j.pragma.2010.10.028 Abstract: This paper examines a corpus of Korean apologies to discover why a person apologizes and why they choose the form of apology that they do. It argues for an abstracted, generalized politeness1 model (Locher and Watts, 2005; Watts, 2003) in which politeness work in Korean is primarily concerned with relationship construction (Arundale, 2006; Haugh, 2007c; Matsumoto, 1988). This will involve both a notion of face, conceived as a psychological, acquired construct, and a set of frames (Terkourafi, 2005) that do not directly reference face. To arrive at this theoretical point, the paper begins by examining the social factors that influence choices in apology forms as predicted by Brown and Levinson (1987). Brown and Levinson’s model accurately predicts the relevance of many factors in form selection in Korean, such as relative power, social distance, and the severity of the act. However, the model itself is not an accurate model for Korean even in high abstraction. Instead of choosing a strategy based upon the weight of a face-threatening act, Koreans actively manage and create expectations for behavior in a relationship. Some expectations will resemble classic positive and negative face issues, while others will more directly reference culture-specific roles or common events.
Keywords: Angesicht, Apologies, Brown and Levinson's model, Distanz, Disziplin, Entschuldigung, Entschuldigungsforschung, Ernsthaftigkeit einer Situation, Erwartungen, Face, frames, Gesichtswahrung, Höflichkeit, Höflichkeitsforschung, Interaktionspartner, Korean, Kultur, Kulturelle Normen, Kulturspezifizität, Kulturtheorie, Linguistik, Macht, Politeness, Situationsbedingter Kontext, Sociolinguistics, Soziale Angemessenheit, Soziale Distanz, Soziale Hierarchie, Sozialer Abstand, Sprachgebrauch -
(2011) : Human-Computer Etiquette: Should Computers Be Polite? In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 1-14
Abstract: We argue that etiquette is not only relevant for understanding interactions between people and computers, it is essential if we are to design computer assistants that can work effectively and productively with people (Miller, 2000; 2004). Regardless of whether computers are designed to exhibit etiquette, human users may interpret their behavior as polite or rude. However, we first need to understand more about what etiquette is in human interactions, and what is its function. How do we view computers? And what is their role in our society?
Keywords: Computers, doppelter Treffer, Etikette, Favoriten, Höflichkeit, Human-Computer Etiquette, Mensch-Technik-Interaktion, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modelle/Theorien, Politeness, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Technik, Volltreffer -
(2011): A politeness effect in learning with web-based intelligent tutors. In: International Journal of Human-Computer Studies 69 (1), S. 70-79. DOI: 10.1016/j.ijhcs.2010.09.001
DOI: https://doi.org/10.1016/j.ijhcs.2010.09.001 Abstract: College students learned to solve chemistry stoichiometry problems with a web-based intelligent tutor that provided hints and feedback, using either polite or direct language. There was a pattern in which students with low prior knowledge of chemistry performed better on subsequent problem-solving tests if they learned from the polite tutor rather than the direct tutor (d=.78 on an immediate test, d=.51 on a delayed test), whereas students with high prior knowledge showed the reverse trend (d=−.47 for an immediate test; d=−.13 for a delayed test). These results point to a boundary condition for the politeness principle—the idea that people learn more deeply when words are in polite style. At least for low-knowledge learners, the results are consistent with social agency theory—the idea that social cues, such as politeness, can prime learners to accept a web-based tutor as a social partner and therefore try harder to make sense of the tutor’s messages.
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(2011): No problem, you're welcome, anytime. Responding to thanks in Ireland England and the USA., S. 101-140
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2010
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(2010): “You Have No Idea What You are Talking About!. ” From e-disagreement to e-impoliteness in two online fora. In: Journal of Politeness Research. Language, Behaviour, Culture 6 (1). DOI: 10.1515/jplr.2010.004
Abstract: This paper reports on an ongoing project in the area of intentional impoliteness as perceived by the participants and as marked in discourse in the asynchronous Computer Mediated Communication (CMC) context. We focus on occurrences of “impolite talk” and examine the context bound nature of communicative strategies adopted by the interactants in order to deliberately do impoliteness. We also analyze how impoliteness is lexicalized in relation to the inherent characteristics of the CMC context. Specifically, this paper draws on a sample of data from two Communities of Practice (CofP): Greek students and professional academics. 200 posts were collected from interactions where dispute occurred. Special attention is paid to the use of spelling and punctuation and one interactional discourse particle, namely [re] (untranslatable), in unmitigated confrontational disagreement that breaches the norms of unmarked behaviour in the two CofPs. Our preliminary findings show that (im)politeness is firmly embedded in the micro (discourse) and macro (social) context. The impoliteness strategies employed by the interactants indicate different judgements of what constitutes marked behaviour and are contingent on factors such as the overall purpose of communication, the co-constructed norms of the forum, the relationship between participants and the dynamic group identities which the interactants call upon in any given situation.
Keywords: Art des Kommunikationsmediums, breach of social interaction, computervermittelte Kommunikation, Disziplin, doppelter Treffer, Höflichkeit, Höflichkeitsforschung, Impolite Talk, Impoliteness, Informations- & Kommunikationstechnik, Linguistik, Mediationstheorie, Mensch-Technik-Relationen (MTR), online-communities, online-Foren, Online-Kommunikation, Philosophie, Politeness, Realtechnik, Situationsbedingter Kontext, social media, Soziale Angemessenheit, Sprachgebrauch, Technik, Technikbezug, Technikphilosophie -
Barron, Anne; Schneider, Klaus P. (Hg.) (2010): The pragmatics of Irish English. Berlin; New York: Mouton de Gruyter (Trends in linguistics. Studies and monographs). Online verfügbar unter http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=558056
Abstract: Irish English, while having been the focus of investigations on a variety of linguistic levels, reveals a dearth of research on the pragmatic level. In the present volume, this imbalance is addressed by providing much-needed empirical data on language use in Ireland in the private, official and public spheres and also by examining the use of Irish English as a reflection of socio-cultural norms of interaction. The contributions cover a wide range of pragmatic phenomena and draw on a number of frameworks of analysis. Despite the wide scope of topics and methodologies, a relatively coherent picture of conventions of language use in Ireland emerges. Indirectness and heterogeneity on the formal level are, for instance, shown to be features of Irish English. This volume is the first book-length treatment of the pragmatics of a national variety of English, or any other language. Indeed, it could be considered a first step towards a new discipline, variational pragmatics, at the interface of pragmatics and dialectology. This book is of primary interest to researchers and students in pragmatics, variational linguistics, Irish English, English as Foreign Language (EFL), cross-cultural communication and discourse analysis. Furthermore, the pragmatic descriptions provided will be of practical use in the increasingly important English as Second Language (ESL) context in Ireland. Finally, it is also of relevance to professionals dealing with Ireland and, indeed, to anyone interested in a deeper understanding of Irish culture.
Keywords: Angesicht, Dialekt, Discourse analysis, Electronic books, English language, Face, Familie, Familiendiskurs, Heterogenität, Höflichkeit, Höflichkeitsforschung, Indirektheit, In-Group, Intimität, Ireland, Linguistik, Nahbeziehung, Negative and positive Politeness, Politeness, Pragmatics, Social aspects, Soziale Angemessenheit, Sprachgebrauch, Variation -
(2010): Face in interaction. In: Journal of Pragmatics 42 (8), S. 2073-2077. DOI: 10.1016/j.pragma.2009.12.013
DOI: https://doi.org/10.1016/j.pragma.2009.12.013 Abstract: Face has become firmly established as a key concept not only in pragmatics but also in anthropology, sociolinguistics, communication studies, sociology, psychology, and other related fields. Yet while it was Goffman (1955) who first introduced the notion, it has been Brown and Levinson’s (1987) application of face in the context of politeness theory that has dominated much of the debate thus far. Such discussions have often centred on the validity of Brown and Levinson’s notion of face for explicating politeness across various cultural contexts (Gu, 1990; Ide, 1989; Matsumoto, 1988; Nwoye, 1992; Pizziconi, 2003). The continuing controversy as to whether or not honorifics in Modern Standard Japanese are indeed examples of a failure of Brown and Levinson’s theory is a case in point. On the one hand, there is the often cited argument by Matsumoto (1988) that ‘‘what is of paramount importance to a Japanese is not his/her territory [negative face], but the position in relation to others in the group and his/her acceptance by others’’ (p. 405). On the other hand, other scholars have argued that Brown and Levinson’s notion of face can in fact be applied to the study of honorifics, and thus politeness, in Modern Standard Japanese (Fukada and Asato, 2004; Fukushima, 2000; Ishiyama, 2009; Usami, 2002). In these latter approaches, however, Brown and Levinson’s notions of positive and negative face are reduced to an undifferentiated notion that can be ‘‘lost’’ or ‘‘saved’’ (Haugh, 2005:44). It appears that what may actually be fuelling such (endless) controversies is the continued conflation of politeness with face. In this special issue, then, while acknowledging the important role face plays in politeness and impoliteness research, it is suggested that the time has come for face to be theorized on its own terms. In this way, echoing Bargiela-Chiappini’s (2003) re-opening of discussion about face, (new) insights may be gained into these (old) debates.
Keywords: Angesicht, Brown, Brown and Levinson's model, Face, Face (general), Gesichtswahrung, Goffman, Höflichkeit, Höflichkeitsforschung, Honorifics, (Im)Politeness Research, Levinson, Linguistik, Politeness, Politeness Theory, Soziale Angemessenheit, Sprachgebrauch, Überblick, Übersicht zu Politeness Theory -
Matsumoto, David Ricky (2010): APA handbook of interpersonal communication. American Psychological Association. Washington, District of Columbia: American Psychological Association. Online verfügbar unter http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=996764
Abstract: … communication is a field of active scientific and scholarly endeavor, and equally fitting that much of the state-of-the-art knowledge in this area be brought together in handbooks such as this one and its companion handbook, the APA Handbook of Interpersonal Communication …
2009
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Bargiela-Chiappini, Francesca; Haugh, Michael (Hg.) (2009): Face, communication and social interaction. First published 2009. Sheffield, United Kingdom: Equinox Publishing Ltd
Abstract: It is an enduring theme of humanity that people are concerned about what others think of them. The notion of face has thus become firmly established as a means of explaining various social phenomena in a range of fields within the social sciences, including anthropology, pragmatics, sociolinguistics, and psychology. Yet face has also become increasingly entrenched in the literature as a kind of pre-existing sociocultural construct. This book offers an alternative in focusing on the ways in which face is both constituted in and constitutive of social interaction, and its relationship to self, identity and broader sociocultural expectations. There are three main themes explored in this volume. Part I, ‘Face in interaction’, encompasses contributions that deal with face as it emerges in interaction in various institutional and non-institutional settings. In Part II, the relationship between self, identity and face is investigated in the context of interpersonal communication. The final part considers various approaches to establishing links between individual interactions (the so-called micro) and broader sociocultural expectations or ‘norms’ that interactants bring into interactions (the so-called macro).
Keywords: Disziplin, Dritte Welle, Emergence of face in interaction, Face (general), Höflichkeit, Höflichkeitsforschung, (Im)Politeness Research, Interkationale Ansätze, Linguistik, Mikro- (individuelle) vs. Makro- (normative) Ebene von Interaktion, Politeness, postmodern, Soziale Angemessenheit, Theories of identity 2008
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(2008): Impoliteness in Interaction. Amsterdam, Netherlands: John Benjamins Publishing Company
Abstract: This study concerns the nature of impoliteness in face-to-face spoken interaction. For more than three decades many pragmatic and sociolinguistic studies of interaction have considered politeness to be one central explanatory concept governing and underpinning face-to-face interaction. Politeness' "evil twin" impoliteness has been largely neglected until only very recently. This book, the first of its kind on the subject, considers the role that impoliteness has to play by drawing extracts from a range of discourse types (car parking disputes, army and police training, police-public interactions and kitchen discourse). The study considers the triggering of impoliteness; explores the dynamic progression of impolite exchanges, and examines the way in which such exchanges come to some form of resolution. 'Face' and the linguistic sophistication and manipulation of discoursally expected norms to cause, or deflect impoliteness is also explored, as is the dynamic and sometimes hotly contested nature of an individual's socio-discoursal role.
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(2008): The politeness effect. Pedagogical agents and learning outcomes. In: International Journal of Human-Computer Studies 66 (2), S. 98-112. DOI: 10.1016/j.ijhcs.2007.09.003
DOI: https://doi.org/10.1016/j.ijhcs.2007.09.003 Abstract: Pedagogical agent research seeks to exploit Reeves and Nass's media equation theory, which holds that users respond to interactive media as if they were social actors. Investigations have tended to focus on the media used to realize the pedagogical agent, e.g., the use of animated talking heads and voices, and the results have been mixed. This paper focuses instead on the manner in which a pedagogical agent communicates with learners, i.e., on the extent to which it exhibits social intelligence. A model of socially intelligent tutorial dialog was developed based on politeness theory, and implemented in an agent interface within an online learning system called virtual factory teaching system. A series of Wizard-of-Oz studies was conducted in which subjects either received polite tutorial feedback that promotes learner face and mitigates face threat, or received direct feedback that disregards learner face. The polite version yielded better learning outcomes, and the effect was amplified in learners who expressed a preference for indirect feedback, who had less computer experience, and who lacked engineering backgrounds. These results confirm the hypothesis that learners tend to respond to pedagogical agents as social actors, and suggest that research should focus less on the media in which agents are realized, and place more emphasis on the agent's social intelligence.
2007
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(2007): Disagreeing to agree. Conflict, (im)politeness and identity in a computer-mediated community. In: Journal of Pragmatics 39 (4), S. 742-759. DOI: 10.1016/j.pragma.2006.11.017
DOI: https://doi.org/10.1016/j.pragma.2006.11.017 Abstract: Recent research on politeness has attempted to re-examine the seminal work of Brown and Levinson (1987) and refine the framework to be more applicable to a wider variety of circumstances (Watts, 2003; Spencer-Oatey, 2005). Although, as Locher (2004) notes, there have been several empirical studies building on Brown and Levinson's (1987) framework of politeness, there are relatively few studies which explore the dynamics of these newer models in empirical research. This empirical study addresses this gap by exploring how expectations of (im)politeness are negotiated within an e-mail community. Examination of the communicative practices indicate that, in this e-community, the norms for interaction within the community of practice (Eckert and McConnell-Ginet, 1999; Lavé and Wenger, 1991; Holmes and Meyerhoff, 1999) merge with the norms of (polite) interaction within the computer medium to create a unique set of expectations for what constitutes polite behavior in a computer-mediated setting. Deviation from these norms frequently results in conflict, but the (active) negotiation of norms of politeness in this community of practice, or C of P (through conflict) give group members an opportunity to (re)negotiate the group identity.
Keywords: Art des Kommunikationsmediums, Brown and Levinson's model, e-Konversationsnormen, Gruppenidentität, Gruppenverhalten, Höflichkeit, Höflichkeitsforschung, Identität, Identitätsstiftung, Im/politeness, Impoliteness, Konflikt, Konfrontation, Linguistik, Politeness, Situationsbedingter Kontext, Soziale Angemessenheit -
(2007): Identity, face and (im)politeness. In: Journal of Pragmatics 39 (4), S. 635-638. DOI: 10.1016/j.pragma.2006.12.003
DOI: https://doi.org/10.1016/j.pragma.2006.12.003 Abstract: Face and (im)politeness are widely discussed and debated in the pragmatics literature. This special issue, which has developed out of a symposium presented at the 7th International Pragmatics Conference at Riva del Garda, Italy in 2005, aims to enrich our understanding of these concepts by examining them from the perspective of identity. The first three papers consider the conceptual insights that different (sub-)disciplines can offer for our understanding of face, (im)politeness and the management of rapport. They draw on work in social psychology on identity, and take a cognitive pragmatic perspective to deconstruct relevant emic concepts/lexemes. The next four papers present discourse-based research on the topic. They examine different types of identities, including role identities (e.g. leaders and mentors), national identities (e.g. Turkish and British), ethnic identities (e.g. Pakeha and Maori), community identities (e.g. Cyber-parish member), as well as individual identities, and analyse how these identities impact upon the (mis)management of face and rapport.
2005
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(2005): Polite computing. In: Behaviour & Information Technology 24 (5), S. 353-363. DOI: 10.1080/01449290512331333700
Abstract: This paper presents politeness as a key social requirement for computer human interaction (CHI). Politeness is defined, in information terms, as offering the locus of control of a social interaction to another party. Software that creates pop-up windows is not illegal, but is impolite, as it preempts user choice. It is proposed that impolite software drives users away, while polite software attracts them. Specifying politeness suggests four requirements: (1) Respect user choice (2) Disclose yourself (3) Offer useful choices (4) Remember past choices. Software that ignores these rules may fail not by logic error but by social error. "Mr. Clippy" is an example of software that users often disable because it is impolite. Operating systems could support application politeness by providing an application source registry and a general meta-choice console. A future is envisaged where software politeness is a critical software success requirement.
Keywords: Angepasstheit der Maschine an Nutzerbedürfnisse, Computerwissenschaft, Disclose yourself, doppelter Treffer, Etikette, Höflichkeit, Höflichkeitsforschung, Human-Computer Etiquette, Human-computer interaction, Interaktionspartner, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Offer useful choices, polite social interaction, Politeness, Realtechnik, Remember past choices, Respect user choice, Software, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Technik, Technikbezug