Alle Publikationen
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2018
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(2018): Interactional linguistics. Studying language in social interaction. Cambridge; New York, NY; Melbourne; Singapore: Cambridge University Press
Abstract: Machine generated contents note: Introduction: 1. What is interactional linguistics?; Part I. How Is Interaction Conducted with Lightening Sources?: 2. Turn construction and turn taking; 3. Repair; 4. Action formation and ascription; 5. Topic and sequence; Part II. How are Linguistic Resources Deployed in Interaction?; 6. Sentences, clauses, and phrases; 7. Clause combinations; 8. One-word constructions: particles; Conclusion: 9. Implications for language theory "Reviewing recent findings on linguistic practices used in turn construction and turn taking, repair, action formation and ascription, sequence and topic organization, the book examines the way linguistic units of varying size - sentences, clauses, phrases, clause combinations, particles - are mobilized for the implementation of specific actions in talk-in-interaction. A final chapter discusses the implications of an interactional perspective for our understanding of language as well as its variation, diversity, and universality. Supplementary online chapters explore additional topics such as the linguistic organization of preference, stance, footing, and storytelling, as well as the use of prosody and phonetics, and further practices with language"-- "The first textbook dedicated to interactional linguistics, focusing on linguistic analyses of conversational phenomena, this introduction provides an overview of the theory and methodology of interactional linguistics. Reviewing recent findings on linguistic practices used in turn construction and turn taking, repair, action formation, ascription, and sequence and topic organization, the book examines the way that linguistic units of varying size - sentences, clauses, phrases, clause combinations, and particles - are mobilized for the implementation of specific actions in talk-in-interaction. A final chapter discusses the implications of an interactional perspective for our understanding of language as well as its variation, diversity, and universality. Supplementary online chapters explore additional topics such as the linguistic organization of preference, stance, footing, and storytelling, as well as the use of prosody and phonetics, and further practices with language. Featuring summary boxes and transcripts from recordings of everyday conversation, this is an essential resource for advanced undergraduate and postgraduate courses on language in social interaction"--
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(2018): Greetings as social action in Finland Swedish and Sweden Swedish service encounters – a pluricentric perspective. In: Intercultural Pragmatics 15 (1), S. 57-88. DOI: 10.1515/ip-2017-0030
Abstract: While greetings are performed in all cultures and open most conversations, previous studies suggest that there are cross-cultural differences between different languages in greeting behavior. But do speakers of different national varieties of the same language organize and perform their greeting behavior in similar ways? In this study, we investigate the sequential organization of greetings in relation to gaze behavior in the two national varieties of Swedish: Sweden Swedish spoken in Sweden and Finland Swedish spoken in Finland. In recent years, the importance of studying pluricentric languages from a pragmatic perspective has been foregrounded, not least within the framework of variational pragmatics. To date, most studies have focused on structural differences between national varieties of pluricentric languages. With this study, we extend the scope of variational pragmatics through adding an interactional, micro perspective to the broader macro analysis typical of this field. For this study, we have analyzed patterns for greetings in 297 videorecorded service encounters, where staff and customers interact at theatre box offices and event booking venues in Sweden and Finland. The study shows that there are similarities and differences in greeting behavior between varieties. There is a strong preference for exchanging reciprocal verbal greetings, one at a time, in both. There is also a similar organization of the greeting sequence, where customer and staff establish mutual gaze prior to the verbal greetings, thus signaling availability for interaction. The duration of mutual gaze and the timing of the greeting, however, differ between the two varieties. We have also conducted a multi modal analysis of gaze behavior in correlation to the greeting. We found that the customers and staff in the Finland Swedish data share mutual gaze before and during the verbal greeting, and often avert gaze after the verbal greetings. However, in the Sweden Swedish data, the participants often avert gaze before the verbal greetings. Our results thus indicate that both similarities and differences in pragmatic routines and bodily behavior exist between the two national varieties of Swedish. The present study on greeting practices in Finland Swedish and Sweden Swedish should contribute to the field of variational pragmatics and to the development of pluricentric theory.
2017
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(2017): The impact of face systems on the pragmalinguistic features of academic e-mail requests. In: Pragmatics and Society 8 (1), S. 61-84. DOI: 10.1075/ps.8.1.04asl
Abstract: This study investigates the impact of power/distance (PD) variables operationalized as face systems on the pragmalinguistic features of academic e-mail requests. A corpus of 90 academic e-mails was classified into four face system groups: hierarchical (sender +P), hierarchical (recipient +P), deference, and solidarity. Request perspectives, strategies, and mitigating supportive moves were analyzed. The analysis revealed that the speaker and hearer dominance were the most frequent request perspectives in the hierarchical (recipient+P) and deference groups. The impersonal perspective was more common in the hierarchical (sender+P) group. The preparatory was the dominant request strategy in all groups, relatively more frequent in the hierarchical (recipient+P) and deference groups. The most common supportive move was the grounder, which occurred more frequently than other supportive moves. The findings of the study indicate that face systems influence the request patterns in academic e-mail communication. The study has implications for future research on pragmatics of computer-mediated communication (CMC).
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(2017) : Strategies and mechanisms to enable dialogue agents to respond appropriately to indirect speech acts In: IEEE Ro-Man: Human-robot collaboration and human assistance for an improved quality of life: IEEE RO-MAN 2017 : 26th IEEE International Symposium on Robot and Human Ineractive Communication : August 28-September 1, 2017, Lisbon, Portugal: Piscataway, NJ: IEEE, S. 323-328
Abstract: Humans often use indirect speech acts (ISAs) when issuing directives. Much of the work in handling ISAs in computational dialogue architectures has focused on correctly identifying and handling the underlying non-literal meaning. There has been less attention devoted to how linguistic responses to ISAs might differ from those given to literal directives and how to enable different response forms in these computational dialogue systems. In this paper, we present ongoing work toward developing dialogue mechanisms within a cognitive, robotic architecture that enables a richer set of response strategies to non-literal directives.
Keywords: Antworten im Rahmen einer Konversation, Computerwissenschaft, indirect speech acts, Indirektheit, Informations- & Kommunikationstechnik, Interaktionspartner, Konversationsanalyse, Korrespondenz, Künstliche Intelligenz, Linguistik, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), nicht wörtlich, non-literal meaning, Realtechnik, Semantik, Soziale Robotik, Sprachgebrauch, Sprachroboter, Sprachverarbeitung, Sprechakt, Technik, Unterschiedliche Antworten je nach Direktheit/Indirektheit des vorherigen Sprechaktes -
(2017): Regional languages on Twitter. In: Dutch Journal of Applied Linguistics 6 (2), S. 174-196. DOI: 10.1075/dujal.16017.jon
Abstract: This paper addressed the question how the use of Dutch and the regional languages Frisian or Limburgish differ on Twitter and which patterns in language choice can be identified. Previous quantitative studies (Jongbloed-Faber, Van de Velde, Van der Meer & Klinkenberg, 2016; Nguyen, Trieschnigg & Cornips, 2015; Trieschnigg, 2015) have already shown that people in the Dutch provinces of Friesland and Limburg tweet in Frisian or Limburgish respectively, but most often in Dutch interspersed with some English. In this qualitative study, we compared the tweets from twenty twitterers in Friesland and Limburg who use both Dutch and Frisian or Limburgish regularly in order to get insight into their language use patterns. The following patterns in language use were identified: when a twitterer aims to maximise his/her audience, Dutch is regularly employed. However, as soon as an interpersonal, addressed tweet is formulated, Frisian or Limburgish is often used. General tweets in Dutch may therefore very well get a Frisian or Limburgish continuation. Another mechanism frequently found in responding tweets is following the language used in the original tweet, notwithstanding such a tweet was in Dutch or in a regional language. Finally, the data show that, although Twitter is a global medium which can be accessed at any time and any place provided that one has access to the needed technical equipment and Internet connection, twitterers sometimes construct localness i.e. what is perceived as local culture through using Frisian or Limburgish exclusively.
Keywords: Antworten im Rahmen einer Konversation, Art des Kommunikationsmediums, Design, Konversationsanalyse, Korrespondenz, Kultur, Kultureller Kontext, Lokalkulturalität, Öffentlicher vs. privater Raum, Orientierung am Stil der bereits begonnenen Konversation, Situationsbedingter Kontext, Sozialer Raum, Sprachgebrauch, Wahl der Konversationssprache -
(2017): Power, Dominance and Homosocial Solidarity in Young Men’s Cyber Talk. In: Akademika 87 (1), S. 327-342. DOI: 10.17576/akad-2017-8701-25
Abstract: Men and women speak differently as their linguistic behavior reflects their gender identity and signifies their position in the society. This article discusses the conversational style of men in the online communication environment, using the Kiesling's framework of men's language. A documentation of naturally occurring conversations on Facebook was made over a 12-month period whereby data is categorized and analysed using Content Analysis, WordSmith Tools 5.0 and MS Word Advanced Find Function. Purposive sampling was employed in selecting the participants. The sample consisted of 60 males and 60 females to allow for comparison. Language produced by the male participants, however, remained as the central issue of the analysis as well as discussion. If Kiesling's framework discusses men's language from the western sociocultural perspectives, findings of the present research indicated a list of variables of men's discourse in the specific context of the Malaysian online communication environment. Apart from that, the findings have demonstrated some culturally-embedded elements of power, dominance, and homosocial solidarity as well as a strong use of masculine speech forms in this specific context of male's interaction. Finally, the findings have also suggested some significant aspects of men's discourse in the specific context of the Malaysian online communication environment.
Keywords: dominance, Gender, Gender Studies, Genderabhängigkeit, Konversationsanalyse, Linguistik, Sprache 2016
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(2016): Multiple Audiences as Text Stakeholders. A Conceptual Framework for Analyzing Complex Rhetorical Situations. In: Argumentation 30 (4), S. 467-499. DOI: 10.1007/s10503-016-9394-6
Abstract: In public communication contexts, such as when a company announces the proposal for an important organizational change, argumentation typically involves multiple audiences, rather than a single and homogenous group, let alone an individual interlocutor. In such cases, an exhaustive and precise characterization of the audience structure is crucial both for the arguer, who needs to design an effective argumentative strategy, and for the external analyst, who aims at reconstructing such a strategic discourse. While the peculiar relevance of multiple audience is often emphasized in the argumentation literature and in rhetorical studies, proposals for modelling multi-audience argumentative situations remain scarce and unsystematic. To address this gap, we propose an analytical framework which integrates three conceptual constructs: (1) Rigotti and Rocci's notion of communicative activity type, understood as the implementation of an interaction scheme into a piece of institutional reality, named interaction field; (2) the stakeholder concept, originally developed in strategic management and public relations studies to refer to any actor who affects and/or is affected by the organizational actions and who, accordingly, carries an interest in them; (3) the concept of participant role as it emerges from Goffman's theory of conversation analysis and related linguistic and media studies. From this integration, we derive the notion of text stakeholder for referring to any organizational actor whose interest (stake) becomes an argumentative issue which the organizational text must account for in order to effectively achieve its communicative aim. The text stakeholder notion enables a more comprehensive reconstruction and characterization of multiple audience by eliciting the relevant participants staged in a text and identifying, for each of them, the interactional role they have, the peculiar interest they bear and the related argumentative issue they create. Considering as an illustrative case the defense document issued by a corporation against a hostile takeover attempt made by another corporation, we show how this framework can support the analysis of strategic maneuvering by better defining the audience demand and, so, better explaining how real arguers design and adapt their topical and presentational choices.
Keywords: breites Publikum, Communicative Activity Type nach Rigotti und Rocci, Goffman, Interaktionspartner, Kommunikation, Kommunikationswissenschaft, Konversationsanalyse, Öffentliche Darstellung, Öffentlicher vs. privater Raum, Öffentlichkeit, Publikumswirksamkeit, Rhetorik, Sozialer Raum / Kultureller Kontext, stakeholder, Stakeholder Concept (of Communication), Strategien zur Erlangung von Sympathie, Theory of interaction (Goffman), Wissen um Normen 2014
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(2014): Languaging when contexts collapse. Audience design in social networking. In: Discourse, Context & Media 45, S. 62-73. DOI: 10.1016/j.dcm.2014.08.006
Abstract: This paper examines strategies of language choice in social networking interactions among multilingual young people on Facebook. In media studies the term "context collapse" describes the process by which online social networks bring together people from various social contexts, thereby creating a diverse networked audience. In online social networks that involve participants from different countries and language communities, language choice becomes a pertinent issue. This paper draws on empirical data from social networks among young multilingual people on Facebook to examine strategies of language choice and negotiation. Drawing on the sociolinguistic framework of audience design, the sociolinguistics of multilingualism and computer-mediated discourse analysis, the analysis examines language choice in initiating and responding contributions, metapragmatic negotiations of language style and the role of English as a resource among networked writers.
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(2014): Expressing disagreement in English as a lingua franca. Whose pragmatic rules?. In: Intercultural Pragmatics 11 (2). DOI: 10.1515/ip-2014-0009
Abstract: Multicultural classrooms provide the intercultural pragmatist with a breeding ground to get firsthand information on intercultural communication. In such a context, if English is used as a lingua franca, these classrooms also become an ideal setting to observe the pragmatics of this relatively unknown variety. The present article aims to analyze qualitatively a sample of data produced by a multicultural group of masters students in which English is used as the lingua franca. More specifically, I intend to answer the following research question: In a multicultural class where English is the medium of instruction and students' peer to peer communication, whose pragmatic "rules" are followed? In other words, do these speakers stick to their own cultural pragmatic rules or follow nativelike ones? More specifically, I focus on the speech act of disagreement given its face-threatening nature and its disruptive potential if carried out in what interlocutors might perceive as the "wrong" way. Disagreement was also chosen given the relative paucity of studies on this speech act - as opposed, for example, others like requests or compliments. For this purpose, the 10 students -from very different cultural backgrounds -were asked to carry out a group assignment. Their negotiation and discussion process, however, was computer-mediated via the use of forums rather than face-to-face. This allowed the researcher to collect -naturally occurring, spontaneous data in a relatively easy way (without the need for transcription). It also gave the students the opportunity to interact in a more democratic way. In fact, by being an asynchronous discussion online, they did not have to fight for the conversational turn, but all of them had the chance to contribute to the discussion at their own pace. The sample so collected consists of 15,598 words. The limitation of the sample calls for a qualitative rather than a quantitative approach but is valuable insofar as it represents naturally occurring data. Disagreement expressions were classified according to two main categories: strong and mitigated disagreement (following Kreutel 2007; Pomerantz 1984 and Rees-Miller 2000). Inspection of the data reveals that students on the whole show a tendency to avoid strong disagreement whilst favoring mitigated disagreement of different sorts (e.g., use of hedges, asking for clarification, giving explanations, etc.). Moreover, students with high linguistic proficiency displayed a wider range of strategies, following a more nativelike pattern -specifically; they seemed to follow the pragmatic rules of British English. On the other hand, students whose linguistic proficiency was lower also showed a tendency to avoid strong disagreement but were much more limited with regard to their mitigating strategies, favoring the nonnative overuse of expressions of regret and hedges. Other variables, such as familiarity with their partners and their linguistic proficiency, as well as the nature of the task at hand, also played a central role in the students' choice of the common rules of a native variety.
2012
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(2012): Inequity in the pursuit of intimacy. An analysis of British pick-up artist interactions. In: Journal of Pragmatics 44 (9), S. 1115-1127. DOI: 10.1016/j.pragma.2012.04.008
Abstract: The data presented here come from a collection of surreptitious audio recordings of naturally occurring talk-in-interaction between previously unacquainted women and male 'Pick-Up Artists' (PUAs) in the UK. Our approach draws on close observations of these interactional data to demonstrate how PUAs move from a state of unacquaintedness towards more 'intimate' forms of interactional involvement. A prototypical PUA is a male who seeks to be successful at 'seducing' women. 'PUA is not a category label given to the individual, but is one that he claims for himself within an existing PUA Community of Practice. A common community belief is that the means of seduction are not rooted in physical attractiveness, social status or wealth, but in the interaction. The claimed 'art' in pick-up artistry may be seen in the relative speed with which the protagonist may gain INTIMACY with their fellow interlocutor. The PUA operates, as Goffman (1967b) describes it, "where the action is"; they are every bit the gambler in a high-stakes game where risky plays - which include issues of im/politeness and IN/EQUITY - can have high payoffs. The focus of this paper is how PUAs actually play the game.
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(2012): Sprachliche Höflichkeit in computervermittelter Kommunikation. Zugl.: Salzburg, Univ., Diss., 2010 [erm.]. Tübingen: Stauffenburg-Verl. (Stauffenburg Linguistik)Keywords: Chatten, Computational linguistics, Computerunterstützte Kommunikation, computervermittelte Kommunikation, Conversation analysis, Data processing, Deutsch, deutsche Community, Favoriten, Französisch, French language, German language, Hochschulschrift, Höflichkeit, Höflichkeitsforschung, Informations- & Kommunikationstechnik, Konversationsanalyse, Linguistik, Mensch-Technik-Relationen (MTR), Online chat groups, Politeness (Linguistics), Realtechnik, Social aspects, social interaction, Soziale Angemessenheit, Sprache, Technik, Technikbezug, Technological innovations, Überblick, Volltreffer
2009
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(2009): Automatic nonverbal analysis of social interaction in small groups. A review. In: Image and Vision Computing 27 (12), S. 1775-1787. DOI: 10.1016/j.imavis.2009.01.004
Abstract: An increasing awareness of the scientific and technological value of the automatic understanding of face-to-face social interaction has motivated in the past few years a surge of interest in the devising of computational techniques for conversational analysis. As an alternative to existing linguistic approaches for the automatic analysis of conversations, a relatively recent domain is using findings in social cognition, social psychology, and communication that have established the key role that nonverbal communication plays in the formation, maintenance, and evolution of a number of fundamental social constructs, which emerge from face-to-face interactions in time scales that range from short glimpses all the way to long-term encounters. Small group conversations are a specific case on which much of this work has been conducted. This paper reviews the existing literature on automatic analysis of small group conversations using nonverbal communication, and aims at bridging the current fragmentation of the work in this domain, currently split among half a dozen technical communities. The review is organized around the main themes studied in the literature and discusses, in a comparative fashion, about 100 works addressing problems related to the computational modeling of interaction management, internal states, personality traits, and social relationships in small group conversations, along with pointers to the relevant literature in social science. Some of the many open challenges and opportunities in this domain are also discussed.
2008
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(2008): Impoliteness in interaction. Amsterdam u.a.: Benjamins
Abstract: This study concerns the nature of impoliteness in face-to-face spoken interaction. For more than three decades many pragmatic and sociolinguistic studies of interaction have considered politeness to be one central explanatory concept governing and underpinning face-to-face interaction. Politeness' "evil twin" impoliteness has been largely neglected until only very recently. This book, the first of its kind on the subject, considers the role that impoliteness has to play by drawing extracts from a range of discourse types (car parking disputes, army and police training, police-public interactions and kitchen discourse). The study considers the triggering of impoliteness; explores the dynamic progression of impolite exchanges, and examines the way in which such exchanges come to some form of resolution. 'Face' and the linguistic sophistication and manipulation of discoursally expected norms to cause, or deflect impoliteness is also explored, as is the dynamic and sometimes hotly contested nature of an individual's socio-discoursal role.
1998
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(1998): Smiles, Speech, and Body Posture. How Women and Men Display Sociometric Status and Power. In: Journal of Nonverbal Behavior 22 (4), S. 209-228. DOI: 10.1023/A:1022967721884
DOI: https://doi.org/10.1023/A:1022967721884 Abstract: This study found that power and status have different effects on nonverbal behavior. Participants lived together for a term in ten member groups (50 women, 29 men) and rated their housemates on characteristics related to power (toughness and leadership) and sociometric status (popularity and being well-known). Smiling, arm and leg position, and total talking time were recorded in group discussions, one with housemates only and one with strangers included. Power, but not sociometric status, was associated with open-body postures in women and with frequency of talking in women and men. Smiling was unrelated to power and was positively correlated with sociometric status. Male body posture was more open, but women and men did not differ in frequency of talking or smiling.
Keywords: Antworten im Rahmen einer Konversation, Anwesenheit nur von Bekannten/Freunden vs. Anwesenheit von Fremden, Biologische Marker, Dauer, Häufigkeit, Menge des Sprechens eines Konversationspartners, Gender, Gestik, Konversationsanalyse, Körperhaltung, Korrespondenz, Kultureller Kontext, Lächeln, Offenheit vs. Geschlossenheit der Körperhaötung, Öffentlicher vs. privater Raum, (Position der) Extremitäten, Sozialer Raum, Sprachgebrauch, Sprechzeit, Status, Turn-taking innerhalb der Konsersation 1994
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(1994): Emphatic speech style - with special focus on the prosodic signalling of heightened emotive involvement in conversation. In: Journal of Pragmatics 22 (3-4), S. 375-408. DOI: 10.1016/0378-2166(94)90116-3
Abstract: After a review of previous work on the prosody of emotional involvement, data extracts from natural conversations are analyzed in order to argue for the constitution of an 'emphatic (speech) style', which linguistic devices are used to signal heightened emotive involvement. Participants use prosodic cues, in co-occurrence with syntactic and lexical cues, to contexturalize turn-constructional units as 'emphatic'. Only realizations of prosodic categories that are marked in relation to surrounding uses of these categories have the power to contextualize units as displaying 'more-than-normal involvement'. In the appropriate context, and in co-occurrence with syntactic and lexical cues and sequential position, the context-sensitive interpretation of this involvement is 'emphasis'. Prosodic marking is used in addition to various unmarked cues that signal and constitute different activity types in conversation. Emphatic style highlights and reinforms particular conversational activities, and makes certain types of recipient responses locally relevant. In particular, switches from non-emphatic to emphatic style are used to contextualize 'peaks of involvement' or 'climaxes' in story-telling. These are shown in the paper to be 'staged' by speakers and treated by recipients as marked activities calling for displays of alignment with respect to the matter at hand. Signals of emphasis are deployable as techniques for locally organizing demonstrations of shared understanding and participant reciprocity in conversational interaction.
Keywords: emphatic speech style, Emphatischer Sprachstil, Erzählweise, Grammatische Elemente (Lexeme u.a.), Konversationsanalyse, lexical cues, narrative, POWER, prosodic cues, Reziprozität, Signalisieren von Verstehen, Sprachgebrauch, Sprachstil, Sprechmelodie/Prosody, Stimme / Prosodie, syntactic cues, Syntax 1993
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(1993): Studies in the way of words. 3. print. Cambridge, Mass.: Harvard Univ. Press
1978
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(1978) : Compliment Responses. Notes on the Cooperation of Multiple Constraints In: Schenkein, Jim: Studies in the organization of conversational interaction: New York NY u.a.: Acad. Press (Language, thought, and culture), S. 79-112
Abstract: A large proportion of compliment responses deviate from the model response of accepting compliments. A close examination of those responses reveals that while rejections are frequent, they are not performed as preferred seconds. While various sequential features suggest that determination, one indication is that most compliment responses lie somewhere in between acceptances and agreements on the one hand and rejections and disagreements on the other hand. This chapter describes an organization, which accounts, in part, for the in between-ness of compliment responses. The chapter presents descriptions of constraint systems bearing on compliment responses and describes solution types to conflicting constraints as displayed by compliment responses. The productions of compliment responses are sensitive to the cooperation of multiple constraint systems. One preference system is that of supportive actions, which are responses that legitimize, ratify, and affirm prior compliments. A second constraint system is that of self-praise avoidance.
1977
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(1977): The Preference for Self-Correction in the Organization of Repair in Conversation. In: Language 53 (2), S. 361-382
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(1977): The Preference for Self-Correction in the Organization of Repair in Conversation. In: Language 53 (2). DOI: 10.2307/413107Keywords: Konversationsanalyse, Reparatur
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