Alle Publikationen
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2016
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(2016): Manifestation of Malay Politeness in Asking and Giving Advice. Manifestasi Kesantunan Melayu dalam Ujaran Memberi dan Meminta Nasihat. In: GEMA Online® Journal of Language Studies 16 (2), S. 73-94. DOI: 10.17576/gema-2016-1602-05
Abstract: The acts of asking and giving advice are linguistically complex and require observations of politeness norms that exist across cultures. Lack of understanding on this aspect of communication often leads to conflicts or resistance to the advice given. This can be especially so in motivational radio phone-in shows where the politeness strategies of the callers can be numerous. Hence, an analysis was done to identify the patterns of politeness employed in a talk show entitled "Celik Mata Reset Minda Orang Yang Tenang" aired on Radio IKIMfm. Brown and Levinson's (1987) Politeness Model, and Grice's (1975) Maxims of Cooperative Principles were combined to form a model called "Model Pola Kombinasi Strategi dan Maksim" (MPKSM) to analyse the 33 dialogues in the body structure of a conversational context. MPKSM forms four patterns of combined strategies which are Patterns A, B, C and D with the main patterns of P2 and P3. P2 consists of both positive and negative politeness strategies while P3 consists of off-record strategies. Both P2 and P3 are related to the maxims of Cooperative Principles. The speech acts of asking and giving advice from those who took part in the body structure of the radio talk show were analysed using five methods which are downloading of texts, text analysis, transcription, labelling and coding as well as through quantitative approach. The findings indicate that the participants in the talk show have applied the MPKSM in their utterances by minimizing Face Threatening Acts (FTA) while planning the acts to avoid conflicts, with pattern B being dominantly used. The study also shows that time constraint and the presence of overhearer audience were significant factors in influencing the selection of politeness strategies among participants.
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(2016): Mitigation of Interpersonal Conflicts. Politeness and Time Pressure. In: Personality and Social Psychology Bulletin 22 (10), S. 1035-1042. DOI: 10.1177/01461672962210007
Abstract: The prediction that behavioral politeness would evoke mitigating responses and compliance by the other participants was examined in a role-playing experiment. Seventy-three mala Japanese students verbally interacted with a confederate opponent, who expressed her unreasonable requests politely or impolitely. Participants were pressed to respond to the request either impolitely or after a 30-s delay. The effects of politeness were observed on compliance and on tactical dimensions; that is, participants more frequently complied with and gave more integrative and appeasing responses to the polite confederate than the impolite one. Time pressure was found to limit the effects of politeness only regarding the hostile-appeasing dimension of response.
2015
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(2015): Focusing on deadlines. How orientation to time is a constitutive normative constraint at meetings in media organizations. In: Time & Society 24 (2), S. 183-200. DOI: 10.1177/0961463X15577261
Abstract: This article deals with the orientation to time and deadlines at morning meetings in news organisations. Time is a central structuring factor at the meetings, and the prevailing norm of ensuring progression and keeping the deadline of the meeting constitutes important normative constraints on the meeting. The study shows how deadlines are pursued through verbal and non-verbal interaction, and how progression is achieved in a subtle way in order to handle issues of impoliteness or losing face.
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