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2012
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(2012): Virtual project teams. The role of empathy and social intelligence in the development of trust. ProQuest Information & Learning, US.
Abstract: The purpose of this quantitative research study is to determine whether a relationship exist between nine virtual team leaders’ emotional intelligence skills of social intelligence and their empathy practice, and the perceived trust the virtual project team members had for their team leader. The subfactors of social responsibility and interpersonal relationship comprise social intelligence. The study hypothesized that the virtual team leaders’ empathy skills and social skills would positively influence the development of trust, as perceived by the virtual team members. Nine virtual teams from the defense contractor industry in the southeastern United States participated. Two survey instruments were used to evaluate the hypothesis. The Bar-On Emotional Quotient Inventory (EQ-i) survey instrument was used to assess the practiced empathy skills and social intelligence skills if the virtual team leader. The ABC Research Foundation’s Measuring Organizational Trust indicator tool was used to assess the perceived trust of the virtual team members. The results of the study indicated that no significant positive correlation exist between virtual project leaders’ practice of empathic behavior and the development of trust among the team members. Social intelligence, as a whole, is associated with the development of trust in leader-member relationships in virtual project teams. These results further indicated that interpersonal relationship skills are strongly associated with developing positive trust relations and interactions in virtual environments. (PsycINFO Database Record (c) 2016 APA, all rights reserved)
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