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  • 2012

  • Bylund, Carma L.; Peterson, Emily B.; Cameron, Kenzie A. (2012): A practitioner's guide to interpersonal communication theory. An overview and exploration of selected theories. In: Patient education and counseling 87 (3), S. 261-267. DOI: 10.1016/j.pec.2011.10.006

    DOI: http://www.ncbi.nlm.nih.gov/pubmed/22112396 

    Abstract: OBJECTIVE To provide a brief overview of selected interpersonal theories and models, and to present examples of their use in healthcare communication research. RESULTS Nine interpersonal communication theories and their application to healthcare communication are discussed. CONCLUSION As healthcare communication interactions often occur at an interpersonal level, familiarity with theories of interpersonal communication may reinforce existing best practices and lead to the development of novel communication approaches with patients. PRACTICE IMPLICATIONS This article serves as an introductory primer to theories of interpersonal communication that have been or could be applied to healthcare communication research. Understanding key constructs and general formulations of these theories may provide practitioners with additional theoretical frameworks to use when interacting with patients.

    Keywords: Adult, Communication, familiarity, Guidelines as Topic, Health Services Research, Humans, Interpersonal Relations, Kommunikationswissenschaft, Models, Theoretical, Professional-Patient Relations, Überblick

  • 2006

  • Woolhead, Gillian; Tadd, Win; Boix-Ferrer, Josep Antoni; Krajcik, Stefan; Schmid-Pfahler, Barbara; Spjuth, Barbro; Stratton, David; Dieppe, Paul (2006): "Tu" or "Vous?" A European qualitative study of dignity and communication with older people in health and social care settings. In: Patient education and counseling 61 (3), S. 363-371. DOI: 10.1016/j.pec.2005.04.014

    DOI: http://www.ncbi.nlm.nih.gov/pubmed/15970421 

    Abstract: OBJECTIVE To examine the experiences of communication between older people and health and social care providers in six European countries. METHODS Focus groups were carried out with groups of older people (91 focus groups, 391 participants), and health and social care professionals (85 focus groups, 424 participants), in order to gain insights into concepts of good communications. Data collection and analysis continued concurrently according to the method of constant comparison. RESULTS Different styles of communication between professionals and older people were found to be capable of enhancing or jeopardising dignity. The use of appropriate forms of address, listening, giving people choice, including them, respecting their need for privacy and politeness, and making them feel valued emerged as significant ways to maintain older peoples' sense of self-worth and dignity. Despite being aware of good communication practices, health and social care professionals often failed to implement them. Lack of time, staff, resource scarcity, regulation and bureaucracy were cited as barriers, as was a lack of awareness and effort. CONCLUSIONS AND PRACTICE IMPLICATIONS The findings have important implications for health and social care professionals when they engage with older people.

    Keywords: 80 and over, Adolescent, Adult, Aged, Attitude of Health Personnel, Attitude to Health, ATTITUDES, Choice Behavior, Communication, Confidentiality, Europe, Female, Focus Groups, Health Knowledge, Humans, Intergenerational Relations, Male, Middle Aged, Morals, Personal Autonomy, practice, Professional-Patient Relations, PSYCHOLOGY, Qualitative research, Self Efficacy, Semantics, Social Values, time, Videotape Recording
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