Alle Publikationen
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2016
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(2016): Special Issue: Case studies in historical politeness (ancient languages): Introduction. In: Journal of Politeness Research 12 (2), S. 149-153. DOI: 10.1515/pr-2016-0020
Abstract: The collection of papers included in this Special Issue represents the first contribution of its kind to the study of politeness, bringing together studies from across many different historical disciplines to collectively assess and challenge the concept of ‘politeness’ in the ancient world. Here, the authors of the papers experiment with modern politeness frameworks, assessing the different ways in which historical politeness can be understood and pursued. What becomes clear in these studies is that the modern concept of ‘politeness’ needs to be better defined when it is applied to the ancient world, especially if the culture or language system under study has no direct terminology or understanding of ‘politeness’ as it is defined today.
2015
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Locher, Miriam A.; Bolander, Brook; Höhn, Nicole (Hg.) (2015): Relational work in Facebook and discussion boards/fora. International Pragmatics Association
Abstract: This paper functions as the introduction to the special issue on ‘relational work in Facebook and discussion boards’. We position our research endeavors within interpersonal pragmatics (see Locher and Graham 2010), by reviewing literature on politeness, impoliteness and relational work in the context of computer-mediated communication. Foregrounding the relational aspect of language, we are particularly interested in establishing the connections between politeness, face and linguistic identity construction. We then position the four papers that form this special issue within this field of research. Two papers contribute to the study of relational work on discussion boards (Kleinke and Boes; Haugh, Chang and Kádár) and two deal with practices on Facebook (Theodoropoulou; Bolander and Locher).
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(2015) : INTRODUCING RELATIONAL WORK IN FACEBOOK AND DISCUSSION BOARDS In: Locher, Miriam A.; Bolander, Brook; Höhn, Nicole (Hg.): Relational work in Facebook and discussion boards/fora, S. 1-21
Abstract: This paper functions as the introduction to the special issue on ‘relational work in Facebook and discussion boards’. We position our research endeavors within interpersonal pragmatics (see Locher and Graham 2010), by reviewing literature on politeness, impoliteness and relational work in the context of computer-mediated communication. Foregrounding the relational aspect of language, we are particularly interested in establishing the connections between politeness, face and linguistic identity construction. We then position the four papers that form this special issue within this field of research. Two papers contribute to the study of relational work on discussion boards (Kleinke and Boes; Haugh, Chang and Kádár) and two deal with practices on Facebook (Theodoropoulou; Bolander and Locher).
2004
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(2004): Unspoken rules of spoken interaction. In: Communications of the ACM 47 (4), S. 38-44. DOI: 10.1145/975817.975842
Abstract: Will users willingly engage in a social chat with an animated real estate agent or tell their troubles to a virtual coach? Evidence to date indicates the answer is, for the most part, yes. In the commercial arena, people have shown willingness to engage artifacts such as Tamagotchis, Furbies, and robotic baby dolls in ever more sophisticated and encompassing social interactions. Experience in the laboratory also indicates users will not only readily engage in a wide range of social behavior appropriate to the task context, but that the computer's behavior will have the same effect on them as if they had been interacting with another person [3–5]. This trend seems to indicate a human readiness, or even need, to engage computational artifacts in deeper and more substantive social interactions. Unfortunately, there is no cookbook defining all of the rules for human face-to-face interaction that human-computer interface practitioners can simply implement. However, many of the most fundamental rules have been codified in work by linguists, sociolinguists, and social psychologists (for example, [2]), and exploration that makes explicit use of these rules in work with ECAs and robotic interfaces has begun. By at least being cognizant of these rules, and at most by giving them explicit representation in system design, developers can build systems that are not only more natural, intuitive, and flexible to use, but result in better outcomes for many different kinds of tasks.
Keywords: Computer Science, Etikette, Etiquette, Human readiness/need to interact with machines, Human-Computer Etiquette, Interaktion, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, special issue, Technik -
(2004): Introduction. Special Issue: Human-computer etiquette: Managing expectations with intentional agents. In: Communications of the ACM 47 (4), S. 30-34. DOI: 10.1145/975817.975840
Abstract: When I hit my thumb with a hammer, I get mad at myself, at the person making me do the work, and at the cruel and malignant universe, but I don’t get mad at the hammer. By contrast, when my computer crashes, or fails to give me a file that I know is there, or tells me that I failed to shut it down properly when it was the one that crashed, I get mad at it. True, if I stop to think about it, I may get mad at the people who designed, programmed, or last updated it, but my immediate reaction is more personal. Even my language, as I write this, is illustrative: I hit myself with the hammer, while my computer does things to me. The computer is, at some level, just a hunk of silicon and plastic- every bit as inert as the hammer. Somewhere between the hammer and the computer lies a threshold of complexity and capacity for autonomous action that, when surpasses, tempts us to ascribe agent-like qualities such as awareness and intent. We interact with agents on a social level and increasingly so with increases in the complexity of behavior and of interaction which the agent affords. Since we cant predict or understand all of an agent's actions, should behave in various roles and contexts. These codes enable us to infer what specific behavior mean, in terms of the agent's intentions and beliefs. Not surprisingly, we have evolved a wealth of such expectations for interactions with the most complex and unpredictable agents with whom we regularly work and live - other humans. Some of these codes are quite explicit- such as the communication protocols in which pilots and air traffic controllers are trained, or the rituals of a religious service- but others subtle and largely implicit. These patterns or rules of expectation are what we call "etiquette."
Keywords: doppelter Treffer, Etikette, Etiquette, Etiquette as rules of expectation, Favoriten, Human-Computer Etikette, Human-Computer Etiquette, Komplexität der Maschine, Konversationskonventionen als Etikette-Erwartungen, Mensch oder Maschine, Mensch-Technik-Relationen, Mensch-Technische Systeme, Modelle/Theorien, Rolle (Beruf), Soziale Angemessenheit, special issue, Technik, Volltreffer -
(2004): Etiquette and the design of educational technology. In: Communications of the ACM 47 (4), S. 45-49. DOI: 10.1145/975817.975843
Abstract: There has been a slow but growing realization on the part of the educational technology research community that designers of educational tools must go beyond the purely cognitive aspects of working with computers and factor in the social and psychological aspects as well. The design of appropriate etiquette in educational systems requires adding an additional layer to the issues of traditional interest to HCI researchers and developers. Etiquette is closely connected to contexts of activity and practice—to the goal/contexts/role patterns that structure interactions in a domain. A better understanding of these patterns [7] is essential to building tact and courtesy into our computer programs. We also need to learn from existing research, particularly that of teacher behavior and its effect on student learning and motivation. For instance, a review of the literature on nonverbal behavior indicates that eye contact, gestures, vocal inflections, body movement, and combinations of nonverbal behaviors conveying enthusiasm, animation, and variation of stimuli can positively affect student motivation, attention, teacher ratings, immediate recall, and achievement [4]. This research can be of great utility in the design of appropriate behaviors for pedagogical agents. However, as the three studies described here suggest, we must be careful not to apply these findings to the HCI context indiscriminately. This strategy, though easy to follow, may not always be the most appropriate. Instead, pedagogical etiquette in educational software must be carefully crafted based on sound empirical research sensitive to the complexities of learning and human psychology.
Keywords: Blickkontakt, Computer Science, Design, Design(theorie), digitale Wissenschafts- und Bildungstools, Disziplin, doppelter Treffer, Erziehung, Erziehungswissenschaften, Etikette, Etiquette, Gestik/Mimik, Intellektualtechnik, Interaktionspartner, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Realtechnik, Situationsbedingter Kontext, Soziale Angemessenheit, special issue, Sprachgebrauch, Taktgefühl, Technik, Übermitteln von Gefühlen/Emotionen -
(2004): Etiquette equality: Exhibitions and expectations of computer politeness. In: Communications of the ACM 47 (4), S. 35-37. DOI: 10.1145/975817.975841
Abstract: As much as people crave more human like computers, experimental evidence shows that people do display polite behavior towards computers, preceiving human qualities they don't actually have. The difficulty of explaining why people are polite to dogs opened up an opportunity for a fundamental insight into human computer interaction. If people are polite to dogs, even when such behavior is inexplicable, might people be also be polite to computers? While humans encompass all of these elements, computers, pictorial agents, interactive voice response systems, robot dogs and many other technologies exhibit some of these characteristics and seem to elicit some social responses. Pessimists examine the expansiveness of etiquette and frown at another faulty heuristic that demonstrates the limited cognitive processing skills of people. The author takes a different view: polite responses to computers represent the best impulse of people, the impulse to err on the side of kindness and humanity.
Keywords: Computer Science, Digitalisierung, doppelter Treffer, Etikette, Etiquette, Höflichkeit, Human-Computer Etiquette, Interaktionspartner, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, special issue, Technik, Werte -
(2004): Trust and etiquette in high-criticality automated systems. In: Communications of the ACM 47 (4), S. 51-55. DOI: 10.1145/975817.975844
Abstract: Whereas the other articles in this section discuss human-computer etiquette in traditional social interactions involving the use of computers that explicitly strive to elicit a perception of "personhood" from the human participant, we focus on computers that occupy more traditional roles as complex and largely unpersonified machines involved in high-criticality working relationships with humans—where the consequences of failure can be catastrophic in terms of lives, money, or both. Politeness and social niceties are important in many human-human social interactions, but in critical, highly technical work, there is the common misperception that we can "dispense with protocol" and get down to business, even with those who are not particularly courteous. In fact, excessive adherence to polite norms can seem stilted and sometimes frustrating in such settings. Here, we argue the etiquette exhibited1 by non-personified machines (that is, ones largely without human methods of expressiveness such as facial expressions, speech, voice tones, and gestures) and computer-based automation can profoundly affect users' perception and correct, optimal usage of them in work domains such as aviation, manufacturing, and power plant operation, among others. A primary candidate for a mechanism through which machine etiquette can influence usage is user trust [2, 6]. Trust influences when and whether users decide to use automation, and can therefore seriously affect the overall human + machine system reliability, efficiency, and safety.
Keywords: Automatisierung, Design, doppelter Treffer, Etikette, Etiquette, Human-Computer Etiquette, Interaktionspartner, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modelle/Theorien, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, special issue, Technik, Vertrauen, Vertrauenswürdigkeit einer Maschine, Volltreffer -
(2004): Etiquette online: From nice to necessary. In: Communications of the ACM 47 (4), S. 56-61. DOI: 10.1145/975817.975845
Abstract: Why is etiquette online important? As Internet settlers form cyber-communities, the importance of etiquette grows. Lack of etiquette is weakening sociability and even destroying online communities. Etiquette online is not just nice to have, it is necessary. Like the pioneers of the wild west, early Internet adopters were a rough and tumble gang. An occasional sarcastic comment, expletive, or confrontational challenge was part of thefun. But times have changed. Today’s settlers flock online in the millions. A single word aptly summarizes these settlers – ‘diverse’. These Internet users come from many cultures and walks of life. They arrive with a mix of expectations using a variety of technologies, which they access in different ways. The new settlers include children and adults, healthy and infirm, eager and reluctant. English-speakers dominate but other languages and cultures are gaining prominence. The number of women matches the number of men. Even, low-income families and those with limited education are beginning to appear (Pew, 2003). This diversity can have its charm, but also can lead to unpredictable encounters, misunderstandings, and frustrated expectations. One person’s clever joke is another person’s offensive insult. Connecting with others tops the ‘to do’ lists for new settlers. Internet shopping, gaming, and searching for information, particularly health information, are also near the top. The new settlers are a social bunch compared with the early pioneers, who focused on programming and information-oriented tasks. Different types of technology require different forms of etiquette (Marx, 1994).
Keywords: Computer Science, Design, Digitalisierung, doppelter Treffer, Etikette, Etiquette, Favoriten, Human-Computer Etiquette, Informations- & Kommunikationstechnik, Internetportale/Blogs, Kontexte mit sozialer Diversität, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modelle/Theorien, Online, Realtechnik, Soziale Angemessenheit, soziale Medien, special issue, Technik, Volltreffer
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