Alle Publikationen
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2012
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(2012): Send it. Study of e-mail etiquette and notions from doctors in training. In: Journal of surgical education 69 (3), S. 393-403. DOI: 10.1016/j.jsurg.2011.12.002
DOI: http://www.ncbi.nlm.nih.gov/pubmed/22483143 Abstract: OBJECTIVES Worldwide, more than 247 billion e-mails are sent each day. Little empiric evidence is available to guide how e-mail presentation style, tone, and content affect e-mail recipients and whether these factors impact opinions about the sender and the rapidity of response. In a study of physicians in training assessing a series of 100 e-mail examples, we examined the following: (1) formatting characteristics most and least endorsed, (2) impression of the sender based on the e-mail itself, and (3) factors associated with the decision to respond. We reasoned that our study would provide empiric data to support recommendations for e-mail etiquette, focusing specifically on doctors in training. DESIGN Cross-sectional survey study. SETTING Division of Orthopaedic Surgery at McMaster University, Hamilton, Ontario, Canada. PARTICIPANTS After each e-mail, the participating surgical residents completed a series of questions focusing on their impression of the e-mail appearance, their perception of the sender, and their motivation to respond to the e-mail. RESULTS Thirty-two residents participated in this study. The responses indicate that the key negatively endorsed features of the e-mails included the use of colored backgrounds (84%), difficult-to-read font (83%), lack of a subject header (55%), opening salutations without recipient names (50%), or no salutation at all (42%). The senders of negatively endorsed e-mails were perceived by participants as inefficient (p = 0.03), unprofessional (p < 0.001), and irritating (p = 0.007). E-mails with overall positive endorsements were significantly more likely to have the participants perceive the e-mail senders as professional (p < 0.001), pleasant (p = 0.048), and kind (p = 0.059). The participants were 2.6-fold more likely to respond immediately when they perceived e-mails as favorable compared with disliking them (42% vs 16% of responses, respectively, p < 0.001). CONCLUSION The e-mails perceived as being disliked overall are likely to result in a negative perception of the sender and delays in response time.
Keywords: Adult, Art des Kommunikationsmediums, Attitude of Health Personnel, Competency-Based Education/trends, Cross-Sectional Studies, Disziplin, Education, Medical, Graduate/standards/trends, Electronic Mail/ethics/standards, Email, Erziehungswissenschaften, Etikette, etiquette guide, Female, Gestaltung von E-Mails/Informationsmedien etc., Humans, Informations- & Kommunikationstechnik, Interprofessional Relations/ethics, Male, Medienwissenschaft, Mensch-Technik-Relationen (MTR), Ontario, Orthopedics/education, Quality Control, Realtechnik, Rolle (Beruf), Situationsbedingter Kontext, Soziale Angemessenheit, Surveys and Questionnaires, Technik 2010
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(2010): Compassionate liberals and polite conservatives. Associations of agreeableness with political ideology and moral values. In: Personality & social psychology bulletin 36 (5), S. 655-664. DOI: 10.1177/0146167210366854
DOI: http://www.ncbi.nlm.nih.gov/pubmed/20371797 Abstract: Political conservatism has been characterized by resistance to change and acceptance of inequality, with liberalism characterized by the polar opposite of these values. Political attitudes are heritable and may be influenced by basic personality traits. In previous research, conservatism (vs. liberalism) has been associated positively with Conscientiousness and negatively with Openness-Intellect, consistent with the association of conservatism with resistance to change. Less clear, however, are the personality traits relating to egalitarianism. In two studies, using a personality model that divides each of the Big Five into two aspects, the present research found that one aspect of Agreeableness (Compassion) was associated with liberalism and egalitarianism, whereas the other (Politeness) was associated with conservatism and traditionalism. In addition, conservatism and moral traditionalism were positively associated with the Orderliness aspect of Conscientiousness and negatively with Openness-Intellect. These findings contribute to a more nuanced understanding of personality's relation to political attitudes and values.
Keywords: Adolescent, Adult, Aged, Disziplin, Empathy, Female, Good manners, Entwicklungspsychologie, Höflichkeit, Humans, konservativ, liberal, Male, Middle Aged, Morals, Ontario, Oregon, Personality, Personality Assessment, Persönlichkeitsforschung, Politics, politische Einstellung, Postkasten, Psychologie, Regression Analysis, Schicht, Social Behavior, Social Values, Soziale Angemessenheit, Soziale Klasse, Werte, Young Adult
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