Alle Publikationen
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2014
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(2014): Expressing disagreement in English as a lingua franca. Whose pragmatic rules?. In: Intercultural Pragmatics 11 (2). DOI: 10.1515/ip-2014-0009
Abstract: Multicultural classrooms provide the intercultural pragmatist with a breeding ground to get firsthand information on intercultural communication. In such a context, if English is used as a lingua franca, these classrooms also become an ideal setting to observe the pragmatics of this relatively unknown variety. The present article aims to analyze qualitatively a sample of data produced by a multicultural group of masters students in which English is used as the lingua franca. More specifically, I intend to answer the following research question: In a multicultural class where English is the medium of instruction and students' peer to peer communication, whose pragmatic "rules" are followed? In other words, do these speakers stick to their own cultural pragmatic rules or follow nativelike ones? More specifically, I focus on the speech act of disagreement given its face-threatening nature and its disruptive potential if carried out in what interlocutors might perceive as the "wrong" way. Disagreement was also chosen given the relative paucity of studies on this speech act - as opposed, for example, others like requests or compliments. For this purpose, the 10 students -from very different cultural backgrounds -were asked to carry out a group assignment. Their negotiation and discussion process, however, was computer-mediated via the use of forums rather than face-to-face. This allowed the researcher to collect -naturally occurring, spontaneous data in a relatively easy way (without the need for transcription). It also gave the students the opportunity to interact in a more democratic way. In fact, by being an asynchronous discussion online, they did not have to fight for the conversational turn, but all of them had the chance to contribute to the discussion at their own pace. The sample so collected consists of 15,598 words. The limitation of the sample calls for a qualitative rather than a quantitative approach but is valuable insofar as it represents naturally occurring data. Disagreement expressions were classified according to two main categories: strong and mitigated disagreement (following Kreutel 2007; Pomerantz 1984 and Rees-Miller 2000). Inspection of the data reveals that students on the whole show a tendency to avoid strong disagreement whilst favoring mitigated disagreement of different sorts (e.g., use of hedges, asking for clarification, giving explanations, etc.). Moreover, students with high linguistic proficiency displayed a wider range of strategies, following a more nativelike pattern -specifically; they seemed to follow the pragmatic rules of British English. On the other hand, students whose linguistic proficiency was lower also showed a tendency to avoid strong disagreement but were much more limited with regard to their mitigating strategies, favoring the nonnative overuse of expressions of regret and hedges. Other variables, such as familiarity with their partners and their linguistic proficiency, as well as the nature of the task at hand, also played a central role in the students' choice of the common rules of a native variety.
2012
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(2012) : A Computational Approach to Etiquette and Politeness: An "Etiquette Engine™" for Cultural Interaction Training In: Society for Computer Simulation International: Proceedings of the 2007 Summer Computer Simulation Conference on Behavior Representation in Modeling and Simulation: San Diego, CA: Society for Computer Simulation International, S. 809-846
Abstract: Computational models and simulations of culture-specific social interactions are useful for a variety of applications including training, interaction or perception prediction and interpretation and even the design of machines and systems which will interact verbally with members of different cultures. To date, such models have been achieved via the scripting of specific trajectories of behaviors or, in limited instances, through very complex, “first principles” psychological models of agent motivation and goal-based behaviors. Neither of these is entirely appropriate for the production of a large series of rich and deep social interactions. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. We have recently demonstrated the ability for this algorithm to produce culture-specific, politeness-appropriate utterances and perceptions of utterances in a game setting. Furthermore, our algorithmic approach to calculating culturespecific attitudes offered distinct advantages over alternate methods of producing such behaviors. Not only was it possible to more rapidly amass a much larger set of alternate trajectories through an interaction setting, but it was also possible to “swap” alternate sets of cultural knowledge to enable giving an agent alternate cultural perceptions with great ease.
Keywords: doppelter Treffer, Etikette, Etikette-Engine, Etiquette as rules of expectation, Favoriten, FTA Face Threatening Acts, Höflichkeit, Human-Computer Etiquette, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Miller, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Sprachgebrauch, Status / biologische Marker, Technik, Unhöflichkeit, Volltreffer -
(2012): Intercultural communication. A discourse approach. 3. ed., 1. publ. Hoboken, NJ: Wiley-Blackwell (Language in society)Keywords: Diskursanalyse, Disziplin, Erste Welle, Favoriten, FTA Face Threatening Acts, Höflichkeit, Höflichkeitsforschung, Höflichkeitsforschung der ersten Welle, (Im)Politeness Research, Intercultural Communication View, Kommunikation, Kulturkontakt, Linguistik, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Soziale Angemessenheit, Soziale Distanz, Sozialer Raum / Kultureller Kontext, Sprache, Sprachgebrauch
2011
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(2011) : Computational Models Of Etiquette And Culture In: Hayes, Caroline C.; Miller, Christopher Allan (Hg.): Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology: Boca Raton, Fla.: CRC Press, S. 63-90
Abstract: Etiquette is often defined as a shared code of conduct. Social etiquette such as how to greet your new boss from Japan can be seen as a discrete set of rules that define the proper behaviors for specific situational contexts. Those who share the same etiquette model (i.e., the same rules and interpretations of these rules) may also share expectations of appropriate behaviors, and interpretations of unexpected behaviors. When people lack a shared model of etiquette, the result may be confusing, unproductive, or even dangerous interactions. Etiquette is a well studied phenomenon in linguistics and sociology; it is a vital part of communication in virtually all cultures and all types of interactions. However, what is of particular interest in the work reported throughout this volume, is the increasing evidence that people expect their interactions with computers to be very like their interactions with humans. Not only do people readily anthropomorphize technological artifacts, but they relate to them at a social level (Reeves and Nass, 1996). We propose that the concepts of etiquette can be expanded and used to design effective human-computer interactions, and predict human reactions to computer behaviors. In this chapter we present a well studied and influential body of work on politeness in human interactions, discuss its validity in human-computer interactions, present a “believability” metric, and provide examples of empirical experiments quantifying the implementations to show that models of etiquette are not only amendable to quantitative modeling and analysis, but can also predict human behavior in human– computer and computer mediated interactions. We briefly discuss a computational model of etiquette and a series of experiments that empirically validate this model, and conclude by discussing challenges of current models and future work.
Keywords: Computer Science, Computers, doppelter Treffer, Etikette, Favoriten, FTA Face Threatening Acts, Höflichkeit, Kultur, Mensch oder Maschine, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Modell, Modelle/Theorien, Models of Etiquette in HCIs, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Sprachgebrauch, Technik, Überblick, Unhöflichkeit, Volltreffer 2008
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(2008): A Computational Approach to Etiquette: Operationalizing Brown and Levinson's Politeness Model. In: IEEE Intelligent Systems 23 (4), S. 28-35Keywords: doppelter Treffer, Etikette, Etikette-Engine, Favoriten, FTA Face Threatening Acts, Höflichkeit, Human-Computer Etiquette, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Miller, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Sprachgebrauch, Status / biologische Marker, Technik, Volltreffer
2007
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(2007): A Computational Approach to Etiquette and Politeness: An "Etiquette Engine™" for Cultural Interaction Training. In: Proceedings of the 2007 Conference on Behavior Representation In Modeling and Simulation
Abstract: Computational models and simulations of culture-specific social interactions are useful for a variety of applications including training, interaction or perception prediction and interpretation and even the design of machines and systems which will interact verbally with members of different cultures. To date, such models have been achieved via the scripting of specific trajectories of behaviors or, in limited instances, through very complex, “first principles” psychological models of agent motivation and goal-based behaviors. Neither of these is entirely appropriate for the production of a large series of rich and deep social interactions. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. We have recently demonstrated the ability for this algorithm to produce culture-specific, politeness-appropriate utterances and perceptions of utterances in a game setting. Furthermore, our algorithmic approach to calculating culturespecific attitudes offered distinct advantages over alternate methods of producing such behaviors. Not only was it possible to more rapidly amass a much larger set of alternate trajectories through an interaction setting, but it was also possible to “swap” alternate sets of cultural knowledge to enable giving an agent alternate cultural perceptions with great ease.
Keywords: doppelter Treffer, Etikette, Etikette-Engine, Etiquette as rules of expectation, Favoriten, FTA Face Threatening Acts, Höflichkeit, Human-Computer Etikette, Human-Computer Etiquette, Mensch-Technik-Relationen, Mensch-Technische Systeme, Miller, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Soziale Angemessenheit, Sprachgebrauch, Status / biologische Marker, Technik, Unhöflichkeit, Volltreffer 2006
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(2006): A Computational Approach to Etiquette and Politeness: Initial Test Cases. In: Proceedings of 2006 BRIMS Conference
Abstract: Characters or agents which react appropriately—-taking offense when reasonable, giving deference where appropriate, etc.-- are a fundamental need for believability and accuracy in simulations of social interactions (including culture-specific and multi-cultural interactions). This is especially true for applications where complex and realistic interactions with intelligent agents are important-- such as cross-cultural training for military personnel. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. By using observations of politeness behaviors (or their lack), the same model permits inferences and updates about those attributes. We present the algorithm we have developed and describe its results in scoring the degree of politeness or rudeness across 8 test cases. We see applicability of this model to interactive agent behavior generation and adaptation through the creation of modular, cross-cultural etiquette libraries. While other methods of interactive behavior generation are available (e.g., behavior scripting) our modular, computational approach should provide substantial payoffs in terms of reducing software development costs and/orincreasing the breadth of an agent’s social interaction behaviors.
Keywords: doppelter Treffer, Etikette, Etikette-Engine, Etiquette as rules of expectation, Favoriten, FTA Face Threatening Acts, Höflichkeit, Human-Computer Etikette, Human-Computer Etiquette, Mensch-Technik-Relationen, Mensch-Technische Systeme, Miller, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Soziale Angemessenheit, Sprachgebrauch, Status / biologische Marker, Technik, Unhöflichkeit, Volltreffer -
(2006) : A Computational Approach to Etiquette and Politeness: Initial Test Cases: Proceedings of 2006 BRIMS Conference, Baltimore, MD
Abstract: Characters or agents which react appropriately—-taking offense when reasonable, giving deference where appropriate, etc.-- are a fundamental need for believability and accuracy in simulations of social interactions (including culture-specific and multi-cultural interactions). This is especially true for applications where complex and realistic interactions with intelligent agents are important-- such as cross-cultural training for military personnel. We have developed a quantitative, computational implementation of a rich, universal theory of human-human “politeness” behaviors and the culture-specific interpretive frameworks for them (labeled “etiquette”) from sociology, linguistics and anthropology. This model links observable and inferred aspects of power and familiarity relationships, the degree of imposition of an act (each of which have implications for roles and intents) and the actor’s character to produce expectations about politeness behaviors. By using observations of politeness behaviors (or their lack), the same model permits inferences and updates about those attributes. We present the algorithm we have developed and describe its results in scoring the degree of politeness or rudeness across 8 test cases. We see applicability of this model to interactive agent behavior generation and adaptation through the creation of modular, cross-cultural etiquette libraries. While other methods of interactive behavior generation are available (e.g., behavior scripting) our modular, computational approach should provide substantial payoffs in terms of reducing software development costs and/orincreasing the breadth of an agent’s social interaction behaviors.
Keywords: doppelter Treffer, Etikette, Etikette-Engine, Etiquette as rules of expectation, Favoriten, FTA Face Threatening Acts, Höflichkeit, Human-Computer Etiquette, Mensch-Technik-Relationen (MTR), Mensch-Technische Systeme, Miller, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Realtechnik, Sozial Intelligente Agenten, Soziale Angemessenheit, Soziale Robotik, Soziosensitive Systeme, Sprachgebrauch, Status / biologische Marker, Technik, Unhöflichkeit, Volltreffer 2005
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(2005): Politeness Theory and Relational Work. In: Journal of Politeness Research. Language, Behaviour, Culture 1 (1), S. 9-33. DOI: 10.1515/jplr.2005.1.1.9
Abstract: In this paper we briefly revisit politeness research influenced by Brown and Levinson's (1987) politeness theory. We argue that this research tradition does not deal with politeness but with the mitigation of face-threatening acts (FTAs) in general. In our understanding, politeness cannot just be equated with FTA-mitigation because politeness is a discursive concept. This means that what is polite (or impolite) should not be predicted by analysts. Instead, researchers should focus on the discursive struggle in which interactants engage. This reduces politeness to a much smaller part of facework than was assumed until the present, and it allows for interpretations that consider behavior to be merely appropriate and neither polite nor impolite. We propose that relational work, the “work” individuals invest in negotiating relationships with others, which includes impolite as well as polite or merely appropriate behavior, is a useful concept to help investigate the discursive struggle over politeness. We demonstrate this in close readings of five examples from naturally occurring interactions.
Keywords: Brown & Levinson, Disziplin, Erwartungen, Favoriten, frames, FTA Face Threatening Acts, Good manners, Höflichkeit, Höflichkeitsforschung, Höflichkeitsforschung der zweiten Welle, (Im)Politeness Research, Lebensstil, Linguistik, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Politeness Theory and Relational Work, Soziale Angemessenheit, Sprachgebrauch, Status / biologische Marker, Zweite Welle 2003
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(2003): Politeness. Cambridge, UK; New York: Cambridge University Press (Key topics in sociolinguistics). Online verfügbar unter http://dx.doi.org/10.1017/CBO9780511615184
Abstract: Using a wide range of data from real-life speech situations, this new introduction to politeness breaks away from the limitations of current models and argues that the proper object of study in politeness theory must be commonsense notions of what politeness and impoliteness are
Keywords: Disziplin, Etiquette, Favoriten, Forms of address, frames, FTA Face Threatening Acts, Good manners, Höflichkeit, Höflichkeitsforschung, Höflichkeitsforschung der zweiten Welle, (Im)Politeness Research, Klassiker, Lebensstil, Linguistik, Modelle/Theorien, Politeness Theory and Relational Work, Sociolinguistics, Soziale Angemessenheit, Soziolinguistik, Sprache, Sprachgebrauch, Status / biologische Marker, Zweite Welle 2000
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Spencer-Oatey, Helen (2000): Culturally speaking. Managing rapport through talk across cultures. 1. publ.. London u.a.: Continuum
Keywords: Aufsatzsammlung, Diskursanalyse, Disziplin, Emotionen, Erste Welle, Favoriten, FTA Face Threatening Acts, Gestik/Mimik, Höflichkeit, Höflichkeitsforschung, Höflichkeitsforschung der ersten Welle, (Im)Politeness Research, Kommunikation, Kulturkontakt, Linguistik, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Rapport Management View, Soziale Angemessenheit, Sprache, Sprachgebrauch 1991
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(1991): Verbal, prosodic, and kinesic emotive contrasts in speech. In: Journal of Pragmatics 15 (6), S. 521-549. DOI: 10.1016/0378-2166(91)90110-J
Abstract: The signaling of logical relations between, and emotive reactions to, subjects in face-to-face speech are complexly interrelated processes, making it sometimes difficult to fully distinguish what people say from how they say it. Emotive communication, an aspect of the latter (style, rhetoric, speech strategy), may be viewed, following Stankiewicz (1964), as the culturally learned, cognitively mediated use of nonpropositional signals to express feelings, manage impressions, and reach goals in speech. The paper introduces some pragmatically relevant American English verbal, vocal, and kinesic emotive contrasts, e.g., shifts of verbal explicitness, verbal value-ladenness, verbal intensity, vocal emphasis, intonation, gaze, facial expression, body posture and so on, and discusses their functions in speech as signals of (un)assertiveness, (non)affiliation, and (un)involvement. Methodological and theoretical questions raised by the nondiscrete, gradient, ‘more/less’ nature of emotive contrasts are discussed, and some conventional cross-modal emotive strategies in American English are explained. The paper is at once an introduction to basic problems in the study of emotive communication, and an invitation to a synthesis of cognitive and emotive standpoints in pragmatic research on face-to-face speech.
Keywords: Ausdruck von (Nicht-)Zusammengehörigkeitsgefühl, Betonung, Blick / Gaze, Brown & Levinson, Disziplin, Emotive Kommunikation, Erste Welle, Favoriten, FTA Face Threatening Acts, Gestik/Mimik, Höflichkeit, Höflichkeitsforschung, Höflichkeitsforschung der ersten Welle, (Im)Politeness Research, Klarheit/Eindeutigkeit der Ausdrucksweise, Körperhaltung, Linguistik, Modelle/Theorien, Politeness, Soziale Angemessenheit, Sprachgebrauch, Sprechmelodie/Prosody, Supportive Facework, Übermitteln von Gefühlen/Emotionen, Wortbedeutung 1985
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(1985): Politeness Revisited. Cross-Modal Supportive Strategies. In: IRAL - International Review of Applied Linguistics in Language Teaching 23 (1-4), S. 281-300. DOI: 10.1515/iral.1985.23.1-4.281
Abstract: Der vorliegende Aufsatz präsentiert einen alternativen Ansatz zur traditionellen, normorientierten linguistischen Analyse von Höflichkeit. Drei emotive Dimensionen des Sprechens werden als wichtige Parameter des Höflichkeitsphänomens erörtert: Selbstsicherheit, positive und negative Emotionen sowie deren Intensität. Bei dyadischer Interaktion werden diese Dimensionen durch aufeinander bezogene verbale, prosodische und kinesische Signale übermittelt. Die wesentliche emotive Aufgabe des Sprechers, der interpersonelles Mißverständnis vermeiden will, ist, nach unserer Meinung, nicht, höflich im traditionellen Sinne zu sein, sondern unterstützend im Hinblick auf die Bedürfnisse des Partners nach persönlicher Autonomie und Anerkennung. Dies geschieht durch die Übermittlung entsprechender multimodaler Signale.
Keywords: Brown & Levinson, Disziplin, Emotionaler Zustand, Erste Welle, Favoriten, FTA Face Threatening Acts, Gestik/Mimik, Höflichkeit, Höflichkeitsforschung, Höflichkeitsforschung der ersten Welle, (Im)Politeness Research, Intensität der Emotionen, Linguistik, Modelle/Theorien, Selbstsicherheit, Soziale Angemessenheit, Sprachgebrauch, Sprechmelodie/Prosody, Supportive Facework 1978
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(1978) : Universals in language usage: Politeness phenomena In: Goody, Esther N.: Questions and politeness: Strategies in social interaction: 1. Aufl.: Cambridge: Cambridge University Press, S. 56-289
Abstract: This study is about the principles for constructing polite speech. We describe and account for some remarkable parallelisms in the linguistic construction of utterances with which people express themselves in different languges and cultures. A motive for these parallels is isolated - politeness, broadly defined to include both polite friendliness and polite formality - and a universal model is constructed outlining the abstract principles underlying polite usages. This is based on the detailed study of three unrelated languages and cultures: the Tamil of south India, the Tzeltal spoken by Mayan Indians in Chiapas, Mexico, and the English of the USA and England, supplemented by examples from other cultures. Of general interest is the point that underneaath the apparent diversity of polite behaviour in different societies lie some general pan-human principles of social interaction, and the model of politenss provides a tool for analysing the quality of social relations in any society.
Keywords: Brown & Levinson, Disziplin, Erste Welle, Face-Saving View, Favoriten, FTA Face Threatening Acts, Good manners, Höflichkeit, Höflichkeitsforschung, (Im)Politeness Research, Kultur, Linguistik, Macht, Modelle/Theorien, Observablen/Kriterien für sozial angemessenes Verhalten und dessen Bewertung, Situationsbedingter Kontext, Soziale Angemessenheit, Soziale Distanz, Sozialer Raum / Kultureller Kontext, Sprachgebrauch, Status / biologische Marker
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